Honjiswa Ndumela
Alberton
Summary
Proven track record in enhancing customer satisfaction and loyalty at KFC, adept in cash handling and management with a keen focus on maintaining high accuracy levels. Demonstrates exceptional customer service excellence and empathy, ensuring positive customer interactions. Skilled in resolving complaints and improving relations, contributing to a significant increase in repeat business.
Overview
3
3
years of professional experience
Work History
Cashier & Shift Supervisor
KFC
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma - Nail Technician, Massage, Make Up, Facial, Tinting
EWC GERMISTON COLLEGE
Beauty Therapy 01.2017
Matric - English, Mathematics, LO, Drama, Music And Isixhosa
P.T XULU Secondary School
Gauteng 01.2010
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Order Taking
- Reliability and punctuality
- Product restocking
- Written and verbal communication
Languages
English , zulu and xhosa
Beginner (A1)
Timeline
Cashier & Shift Supervisor
KFC
02.2022 - Current
Diploma - Nail Technician, Massage, Make Up, Facial, Tinting
EWC GERMISTON COLLEGE
Matric - English, Mathematics, LO, Drama, Music And Isixhosa
P.T XULU Secondary School
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