Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Holokile Moabi

Johannesburg

Summary

Customer-focused professional skilled in resolving challenges and fostering strong client relationships. Excels in team coordination and problem-solving, ensuring efficient project execution. Communicates effectively with diverse teams and stakeholders, promoting collaboration. Demonstrates flexibility and quick thinking to address on-site challenges and meet project milestones.

Overview

11
11
years of professional experience

Work History

Site Supervisor

Syndicate Business Developer Pty Ltd
Johannesburg, South Africa
02.2024 - 05.2026
  • Monitored work progress and maintained detailed daily logs to ensure project milestones were met.
  • Supervised labourers and skilled workers on high-rise window cleaning project, ensuring quality and safety standards were upheld.
  • Enforced site safety rules, minimising work-related accidents and injuries.
  • Directed construction site operations, ensuring strict adherence to safety regulations and timely project completion.

Outbound Call Centre Agent

iTalk Insurance
Johannesburg, South Africa
01.2023 - 01.2024
  • De-escalated negative customer encounters under stress, ensuring resolution and customer satisfaction.
  • Achieved call centre targets while delivering high-quality customer care.
  • Promoted products and services through outreach to contact list, enhancing customer engagement.
  • Managed a high volume of calls daily, maintaining professionalism and patience with all interactions.

Retail Supervisor

Sports Scene
Johannesburg, South Africa
03.2015 - 03.2017
  • Handled customer complaints with empathy and efficiency, resolving issues to maintain positive relationships.
  • Trained staff in managing difficult situations with calmness and professionalism, enhancing team resilience.
  • Monitored department for theft signs and implemented corrective actions, reducing future incidents.
  • Opened and closed store as key holder, ensuring adherence to security protocols.

Education

NVQ Level 3 - Marketing Management

Central johannesburg college
South Africa
01-2022

Skills

  • Site coordination
  • Project supervision
  • Safety compliance
  • Daily reporting
  • Team supervision

Languages

English
Advanced
C1

Timeline

Site Supervisor

Syndicate Business Developer Pty Ltd
02.2024 - 05.2026

Outbound Call Centre Agent

iTalk Insurance
01.2023 - 01.2024

Retail Supervisor

Sports Scene
03.2015 - 03.2017

NVQ Level 3 - Marketing Management

Central johannesburg college
Holokile Moabi