Holly Kent
Cape Town
Summary
A dynamic professional with a track record of leading Sales and therapy teams in high-pressure environments, ensuring operational efficiency, and developing customer satisfaction, focusing on limiting churn and maximizing cold leads to develop new customers. Vast expertise in developing and executing successful marketing campaigns, enhancing customer engagement, and increasing revenue and turnover. Adept at managing key accounts through creative problem-solving skills and technical ability. Proficient in fostering and maintaining relationships with high-value customers and collaborating with cross-functional units to manage projects, from inception to completion.
Overview
5
5
years of professional experience
Work History
Aesthetic Therapist and Sales Consultant
Life Aesthetics and Hair Restoration
08.2024 - Current
- Played a key role in developing the business operations from the ground up, working closely with directors and management team to establish a strong foundation for growth and design social media marketing and sales campaigns for our products.
- Cold outreach to high-value individuals, often C-suite level to present our products and their benefits. designed and pitched sales presentations, and consistently achieved sales targets.
Spa Manager
SilverSea Spirit Luxury Cruise Ship
01.2023 - 12.2023
- Utilised a unique combination of managerial, interpersonal, multitasking, and organisational capabilities to manage and enhance daily operations, including creation of schedules, organisation of budgets, account and finance management, and stock handling
- Leveraged strong leadership skills to educate new hires on policies and procedures, ensuring a well-informed workforce
- Accomplished optimal revenue growth by employing up-selling strategies to enhance sales of products and treatments
- Supported 3K+ guests per cruise, including swiftly resolving complaints to maintain high satisfaction levels
- Boosted customer engagement via design and implementation of impactful marketing campaigns
Spa Manager
Celebrity Constellation Cruise Ship
01.2022 - 12.2023
- Employed strong analytical reasoning and carried out comprehensive statistical analysis, aimed at developing and implementing revenue strategies
- Oversaw month-end closing process, including accurately handling invoicing and journal entries
- Led a team of 30, servicing a customer base of over 4.5K, to ensure smooth operations and high levels of customer satisfaction
- Identified and resolved client or customer inquiries, using tried-and-true problem-solving skills
Assistant Spa Manager
Celebrity Edge Cruise Ship | Celebrity Reflection Cruise Ship
01.2021 - 12.2022
- Logged product sales into spa's weekly income reports, ensuring financial clarity and accountability
- Conducted staff meetings to share updates on new spa services and policy changes, fostering effective team communication
- Assisted spa manager by leading marketing efforts for treatments and refining inventory management practices, significantly improving operational efficiency
- Implemented a staff training program, improving service quality and attaining a 40% increase in repeat customers
- Led a team of 30 spa therapists, resulting in improved team productivity and an 65% increase in customer ratings
- Reduced spa supply costs by 35% by developing relationships with new vendors and negotiating contracts
Bookkeeping
Kenrich Motor Group
01.2020 - 12.2021
- Maintained precise financial records for motor car business, ensuring accuracy and adherence to regulatory criteria
- Applied strong financial acuity to administer accounts payable and receivable, including invoice processing and prompt payments management
- Improved accounts receivable turnover by 25% through accurate maintenance of customer financial information
- Reconciled bank statements and credit card transactions to keep financial records accurate and up-to-date
- Increased financial data accuracy by 50% via execution of a new bookkeeping system
- Slashed invoicing errors by 70% through astute maintenance of financial records
Education
Microsoft Excel Certificate -
LinkedIn Learning Platform
01.2024
Microsoft Word Certificate - undefined
LinkedIn Learning Platform
01.2024
Business Management (Level 2) - undefined
One Spa World
Coral Gables, Florida01.2022
Diploma in Somatology - undefined
Isa Carstens Academy
Stellenbosch, Western Cape01.2019
Diploma of CIDESCO & SAAHSP - undefined
Stellenbosch, Western Cape01.2019
High School Diploma - undefined
Diocesan School for Girls
Grahamstown, Eastern Cape01.2015
Skills
- Sales Strategies
- Marketing Strategies
- Operations Management
- Project Management
- Communication
- Relationship Management
- Technical Aptitude
Timeline
Aesthetic Therapist and Sales Consultant
Life Aesthetics and Hair Restoration
08.2024 - Current
Spa Manager
SilverSea Spirit Luxury Cruise Ship
01.2023 - 12.2023
Spa Manager
Celebrity Constellation Cruise Ship
01.2022 - 12.2023
Assistant Spa Manager
Celebrity Edge Cruise Ship | Celebrity Reflection Cruise Ship
01.2021 - 12.2022
Bookkeeping
Kenrich Motor Group
01.2020 - 12.2021
Microsoft Word Certificate - undefined
LinkedIn Learning Platform
Business Management (Level 2) - undefined
One Spa World
Diploma in Somatology - undefined
Isa Carstens Academy
Diploma of CIDESCO & SAAHSP - undefined
High School Diploma - undefined
Diocesan School for Girls
Microsoft Excel Certificate -
LinkedIn Learning Platform
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