Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Hlumelo Tony Bebeza

Communication
Cape Town

Summary

In the span of five years, my career in customer service and sales has been a testament to my dedication to client-focused excellence. This period has been defined by a relentless pursuit of knowledge, the ability to adapt to new challenges, and a firm commitment to surpassing expectations.


My professional acumen is deeply rooted in the proficient management of telephony systems and the strategic refinement of call routing processes. I am skilled in troubleshooting and ensuring system dependability and high levels of customer satisfaction.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education

Work History

Remote Appointment Setter

Harvest
11.2024 - Current
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.

Claim Handler ( Contract)

Collinson Group
05.2024 - 10.2024
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Adhered to regulatory requirements during the entire claims process, reducing potential liability risks for the organization.
  • Improved claim resolution efficiency by streamlining processes and implementing best practices.

Travel Consultant

Mind Pearl
01.2022 - 05.2024
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collected, handled and documented payments for travel services and associated feels.

Sales and Customer Service Representative

Teleperformance
02.2020 - 01.2022
  • Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
  • Facilitated seamless communication between sales and customer service teams to address customer needs promptly.

Sales and Customer Service Representative

Capita
02.2018 - 01.2020
  • Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
  • Managed returns and exchanges with a focus on retaining customer trust and satisfaction.

Education

Bachelor of Arts - Communication Science

University of South Africa
2023 - Current

Certificate of Higher Education - Archives Records Management

University of South Africa
2022 - 2023

Skills

Claims processing

CRM software

Appointment scheduling

Risk assessment

Technical aptitude

Policy interpretation

Teamwork and collaboration

Documentation processing

Sales strategy

Refrences

Nandipha Kenqa

CA(SA) Mergence

nandipha.kenqa@mergence.co.za 

082 234 446


Muneeb Lewin

Team Leader, Mind Pearl 

Muneeb.Lewin@mindpearl.com

074 748 4871

Timeline

Remote Appointment Setter

Harvest
11.2024 - Current

Claim Handler ( Contract)

Collinson Group
05.2024 - 10.2024

Travel Consultant

Mind Pearl
01.2022 - 05.2024

Sales and Customer Service Representative

Teleperformance
02.2020 - 01.2022

Sales and Customer Service Representative

Capita
02.2018 - 01.2020

Bachelor of Arts - Communication Science

University of South Africa
2023 - Current

Certificate of Higher Education - Archives Records Management

University of South Africa
2022 - 2023

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Hlumelo Tony BebezaCommunication