Hlumelo Ngxwana
Maitland
Summary
Results-driven professional with ICDL certification and diverse training in hospitality, plumbing, and digital skills. Committed to continuous learning and self-improvement, demonstrating reliability and teamwork in various roles. Approaches tasks with a proactive attitude and a strong sense of responsibility, ready to contribute effectively to a dynamic work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FACILITY YOUTH PROGRAM COORDINATOR
BAPHUMELELE FOUNTAIN OF HOPE INTERMEDIATE CYCC
CAPE TOWN, SOUTH AFRICA
08.2025 - 05.2026
- Directed educational, informational, therapeutic and recreational programmes and oversaw programme development, coordination and administration.
- Developed framework to include young people in the development of creative programmes.
- Facilitated workshops and training sessions, empowering participants with new skills and knowledge for personal growth.
- Administered post-programme evaluations to gather in-depth insights, driving strategic planning and innovation in future offerings.
- Evaluated programme performance against expectations.
- Analysed participant feedback to identify trends and areas for improvement, leading to a 20% increase in satisfaction ratings.
- Managed programme budgets, organisational budgets and expenditures.
- Actualised strategies to cut costs while maintaining programme quality and driving organisational performance.
- Maintained theatre equipment in good working order with care and regular upkeep.
- Managed project timelines and deliverables using project management software, ensuring timely completion of all programme components.
- Liaised with cross-functional teams to facilitate communication and achieve project objectives efficiently.
- Liaised with external stakeholders to secure venue bookings, catering, and equipment hire, ensuring seamless event execution.
- Developed comprehensive programme schedules, incorporating feedback from participants to continuously improve content and structure.
- Created and distributed marketing materials across various platforms, significantly increasing programme visibility and attendance.
- Carried out outreach and development work to engage new participants.
- Facilitated essential activities for performances, enhancing overall audience experience.
- Supported teams to execute stunning visual work ahead of deadlines and within budget.
- Prepared detailed reports for senior management, highlighting programme outcomes and recommendations for future initiatives.
- Prepared detailed reports and presentations for senior management, highlighting project status and areas for improvement.
- Evaluated project outcomes against initial objectives, providing insights for continuous improvement in future projects.
- Assessed financial risk by collecting and analysing financial data.
- Complied with company policies on equality and diversity in delivery of services and treatment of others.
- Analysed participant feedback to identify trends and areas for improvement, leading to a 20% increase in satisfaction ratings.
- Complied with company policies on equality and diversity in delivery of services and treatment of others.
Learnership
Wilderness Hotel
01.2023 - 11.2023
- Delivered attentive service, positively impacting guests' dining experiences.
- Resolved complaints through calm communication and effective problem-solving, improving guest satisfaction.
- Collaborated with team members to achieve target results.
- Contributed to team goals with proactive assistance during high-volume shifts.
- Maintained cleanliness of assigned areas, contributing to a safe and welcoming environment.
- Maintained clean, safe working environments to eliminate accident risks.
- Welcomed guests with polite and friendly manner, fostering positive experience.
- Welcomed guests at entrance, guiding them to their tables.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Supported smooth dining operations by preparing set-ups for tables, lounge and bar areas.
- Prepared ingredients for dishes following restaurant recipes and guidelines.
- Delivered food orders from kitchen to tables in a timely manner.
- Delivered food and beverages to patron tables, honouring requests for condiments and drink refills to support server team.
- Assisted in bar service by preparing drinks for customers.
- Cleaned and organized workstations and common areas to increase efficiency.
- Maintained cleanliness and order on set, contributing to a professional and safe working environment.
Education
NQF level 4 - TOURISM
Outentiekwa cycc
George, WC2023
Skills
- Programme management
- Project coordination
- Youth mentorship
- Youth outreach strategies
- Event planning
- Stakeholder engagement
- Budget management
- Process improvement
- Data analysis
- Training facilitation
- Strategic planning
- Programme development
- Team leadership
- Cross-functional collaboration
- Risk assessment
- Quality assurance
- Effective scheduling
- Client servicing
- Microsoft Office proficiency
- Spreadsheet competency
- Social media proficiency
- Event coordination
- Decision making
- Critical thinking
- Flexible and Adaptable
- Multitasking
- Team collaboration
- Team integration
- Written Communication
- Verbal communication
- Active Listening
- Stakeholder relations
- Result-Oriented approach
- Leadership in projects
- Organisational acumen
- Innovative thinking
- Customer service
- Event coordination
- Organisational acumen
- Innovative thinking
- Programme leadership
- Social media proficiency
- Team integration
Custom
Immediate
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
ISIXHOSA
Upper Intermediate
B2
Certification
- SEWING CERTIFIED
- ICDL Licence
- BASIC OFFICE ADMIN CERTIFICATE
Interests
- I LOVE INTERACTING WITH PEOPLE AND CHILDREN
- AND I LOVE ADMIN
Personal Information
- ID Number: 0805201700585
- Dependents: 0
Accomplishments
- Planned and coordinated HERITAGE DAY projects resulting in increased OF DONATIONS AND COMPANY FUNDS.
- Enhanced participation processes, implementing across department for increased productivity and profits.
- Recognised by management for outreach projects and donor projects delivering outstanding sponsorship and developments to the centre.
Timeline
FACILITY YOUTH PROGRAM COORDINATOR
BAPHUMELELE FOUNTAIN OF HOPE INTERMEDIATE CYCC
08.2025 - 05.2026
Learnership
Wilderness Hotel
01.2023 - 11.2023
NQF level 4 - TOURISM
Outentiekwa cycc