HLULANI NYALUNGA

• Data Entry & Capture
o Receive lead information from FCC (via forms, calls, or digital
submissions).
o Accurately input data into RAL.
• Data Validation
o Check for completeness and correctness of information (e.g., contact
details, product interest, location).
o Flag and resolve missing or inconsistent data with lead generators.
• System Updates
o Maintain up-to-date records of all captured leads.

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o Ensure proper categorization (e.g., by region, product type, source).
• Compliance & Confidentiality
o Handle personal and sensitive data in line with company policies and
data protection regulations.
• Reporting
o Generate daily/weekly summaries of leads captured for management
review.

• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Handling cash in the branch.
• Posts payments from customers on the Run-A-Loan system.
• Marketing and promotion of the company's products and services.
• Processing of refunds to clients.
• Identify customers with overdue accounts and negotiate payment arrangements.
• Ensure and maintain ongoing relationship with clients.
• Granting loans to clients according to their affordability and credit checks.
• Ensure that expenses are properly authorized and recorded on the system.
• Daily cash up.
• Participate in internal audit process.
• Administration: answering of phone calls, emails and attend to customer queries promptly.
• Provide excellent customer service.
• Compile month end performance report.

• Resolve any outstanding queries or issues on the account
  Capture client’s data and information
  Ensuring that debtor’s payments receipted are processed accurately & timeously
  Allocate cash receipts as per the cash reports submitted and Unlock fixed accounts