Hlubi Mkatini
Senior Sales Manager - Dob: 29/09/1992
Boksburg
Overview
10
10
years of professional experience
3
3
Certifications
4
4
Languages
Summary
Dynamic sales leader with extensive experience in developing and executing innovative sales strategies that drive market penetration and revenue growth. Proven ability to leverage exceptional communication and negotiation skills to cultivate and sustain strong client relationships while consistently leading high-performing sales teams to exceed targets. Strategic thinker adept at Service & Product development, distribution, marketing, and business management, with keen insight into organizational dynamics that enhance brand value. Recognized for a tenacious approach to problem-solving and talent for identifying emerging market trends, delivering impressive results throughout a 9-year commitment to excellence and personal development.
Work History
Field Sales Manager
Diageo Field Service
01.2020 - 11.2023
- Cultivate relationships with store managers, store owners and regional managers across all Key accounts
- Managing sales and achievement of sales targets to grow client market share
- Manage field staff performance and coaching for career development
- Control and manage operational expenses; fuel usage, data usage, laptop/cellphone and tablet usage, debit card usage
- Develop and implement store-specific sales plans based on market share performance in the region
- Form a strong link of communication between all stakeholders; client and customers
- Coach and share best practice, Keep people accountable so they learn and improve from mistakes. Implementing Performance development plans (PDPs) as it promotes corrective action & coaching giving employees a game plan to follow to reach individual and company goals helping to identify key roles
- Accompany/Trade Visit Merchandisers, Seasonal Staff and Area Marketers on site visits to resolve issues and foster and build relationships.
- Developed key account management strategies that resulted in strengthened partnerships and increased revenue.
- Conducted regular performance evaluations of team members, fostering an environment of continuous improvement.
- Coordinated staff schedules to properly allocate resources and meet business needs.
Sales Manager
KDBS Logistics
04.2018 - 12.2019
- Client relationship improvement through excellent service delivery
- Strategically implement plans to accurately meet targets by creating an efficient working environment
- Maintenance of vehicle by viewing Metrics and analyzing data to assess Performance and implement improvement
- New Business development
- Researching establishments to apply both sales and negotiation skills to present, implementing deals for the customer to take immediate action.
- Creating and Applying a data/analytic tracking system to correlate Metadata, categorical, discrete data to be able to predict the customers needs before he does building trust as it adds value
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove sales by developing multi-million dollar contract sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Negotiated favorable contract terms with suppliers, resulting in reduced costs and improved profit margins.
- Enhanced communication between departments for better coordination in the delivery process.
Sales Representative Team Leader
Window Scene
03.2016 - 04.2018
- Identify new business opportunities by sourcing potential clients
- Identify new business opportunities by sourcing potential clients
- Partake in government biding's for construction site and telemarketing events. Taking risks without being reckless, Engaging in areas many Reps wouldn’t bringing value to my strategy as marketing would be word of mouth reducing marketing costs. My mission for any sales role is to lead by example coach and set a standard/benchmark and motivate the best way to get intensity is to lead from the front
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Assistant Manager
Engen Convenience Service Station
05.2014 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations As Per Engen Petroleum SA
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
04.2001 -
Comensa Accredited, SAQA Aligned, NQF5
- Awarded LEADERSHIP DEVELOPMENT QUALIFICATION
- Member of Seta Accredited
High School Diploma -
04.2001 -
Teamwork Skills: Communicating Effectively in
Groups
High School Diploma -
04.2001 -
Skills
Results-oriented critical thinker
Mentoring
Sales presentations
Coaching
Forecasting
Field research engagement
Channel partnership
Excellent communication
Client relationship management
Goal setting and achievement
Team collaboration
Sales tracking
Attention to detail
Problem-solving aptitude
Accomplishments
- Top Performing Field Sales Manager
- Operational Excellence
- Brilliant Execution in trade -Rewarded a Trip to Cape Town for a Diageo Hosted Event
- Fastest Distribution Closer on NPA Listings
- Line Manager Shadowing Development Experience
Additional Information
- Motorsports/Sports
- Music
- Food & Laughter
- Travelling
- Bring people together
- Simplism
Certification
Operational Excellence Award
Timeline
Leadership Development Qualification (SETA,SAQA Aligned,NQF5)
06-2021
Teamwork skills: Communicating effectively in Groups (Coursera)
09-2020
Operational Excellence Award
08-2020
Field Sales Manager - Diageo Field Service
01.2020 - 11.2023
Sales Manager - KDBS Logistics
04.2018 - 12.2019
Sales Representative Team Leader - Window Scene
03.2016 - 04.2018
Assistant Manager - Engen Convenience Service Station
05.2014 - 02.2016
LLC Academy - High School Diploma,
04.2001 -
Coursera Online Course - High School Diploma,
04.2001 -
Dale College - High School Diploma,
04.2001 -
References
- Diageo Field Service - Regional Manager:
Zandile Tembe (+27 81 011 8064)
- Window Scene - Managing Director:
Yugesh Sam Lakhan (+27 83 235 8856)
- KDBS Logistics - Head of Operations:
Pinky Mgobozi (+27 84 672 5409)
- Engen Petroleum - Franchise Owner:
Loyiso Makaphela (+27 82 555 3344)