HLOMPHO MATLAWENG
Senior IT Technician
Roodepoort
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
SENIOR IT TECHNICIAN
TONTRAC
1 2024
- Troubleshoot and resolve IT problems promptly to minimize downtime
- Install and configure computer hardware, operating systems, and software applications
- Set up and maintain servers, ensuring proper functionality of IT infrastructure
- Configure and manage network infrastructure, optimizing performance and addressing issues
- Offer assistance and training to employees on use of IT systems and software
- Conduct regular system maintenance tasks, including updates, patches, and backups
- Monitor performance and security of IT infrastructure, implementing necessary measures
- Enforce and ensure compliance with IT security policies and procedures
- Maintain inventory of hardware and software assets, tracking and managing IT equipment and licenses
- Collaborate with other departments to understand and address their IT needs
- Work with software developers, if applicable, to ensure seamless integration of systems
- Develop and implement contingency plans for data loss and system failures, responding to emergencies promptly
- Stay informed about industry trends, emerging technologies, and best practices in IT
- Create and maintain accurate documentation for IT systems, configurations, and procedures
- Interact with IT vendors for procurement, support, and warranty-related issues.
- Manage and collaborate with a team
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
IT & INVENTORY CONTROL MANAGER
BBW & CO
08.2021
- Install & maintain software & hardware
- Manage CCTV cameras
- Run infrastructure for networks
- Coordinate point of Sale systems
- Track ordering & sales
- Procure inventory
- Performed Stock counts & produce variance report/turnover reports
- Track staff attendance
- Manage staff.
- Increased sales by 30%
- Collaborated with cross-functional teams to address any issues or challenges related to inventory control, fostering a culture of continuous improvement within the organization
- Managed the resolution of discrepancies between system-reported inventory levels and actual stock on hand, identifying root causes and implementing corrective actions to prevent future occurrences
- Assisted in the planning and execution of physical inventory counts, ensuring accurate record-keeping and minimal disruption to daily operations
IT TECHNICIAN
DIGITOT POINT OF SALE & STOCK CONTROL
02.2019 - 08.2021
- Run infrastructure for networks
- Software installation & maintenance
- Software testing
- Database management
- Running backup using Google Backup
- Network configuration & Troubleshooting
- Train clients on how to use software & hardware
- 24/7 Remote client support
- Desktop support including windows and hardware troubleshooting.
- Configuring and troubleshooting Office 365 applications
- Advise clients on hardware specifications.
- Access Point, Switch and Printer set up, maintenance and monitoring
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement
- Developed and documented standard operating procedures for consistent IT service delivery across organization
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
Education
APPLIED SOFTWARE DEVELOPMENT(ASD) -
British Columbia Institute of Technology
Sandton 01.2023 - 05.2024
BSC IN INFORMATION TECHNOLOGY -
Richfield Graduate Institute of Technology
Pretoria 01.2011 - 01.2017
GRADE 12(MATRIC) -
Hlomphanang Senior Secondary School
Pretoria 01.2008 - 12.2008
Skills
Python
Microsoft Office
SQL
Java
Delivering positive customer engagement
Innovative and collaborative
References
- Lloyd Moonsamy, Technical Manager at Digitot point of sale & inventory control, 084 959 1849
- Devilliers Mabaso, Technical Manager at TonTrac
Timeline
APPLIED SOFTWARE DEVELOPMENT(ASD) -
British Columbia Institute of Technology
01.2023 - 05.2024
IT & INVENTORY CONTROL MANAGER
BBW & CO
08.2021
IT TECHNICIAN
DIGITOT POINT OF SALE & STOCK CONTROL
02.2019 - 08.2021
BSC IN INFORMATION TECHNOLOGY -
Richfield Graduate Institute of Technology
01.2011 - 01.2017
GRADE 12(MATRIC) -
Hlomphanang Senior Secondary School
01.2008 - 12.2008
SENIOR IT TECHNICIAN
TONTRAC
1 2024