Hlomphang Khaile
Sports Management Graduate
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
Work History
Fitness Instructor & Manager on Duty
Virgin Active Gym Sunningdale
Cape Town
06.2022 - 12.2023
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Sold 90% ancillary packs as per club target.
- Developed and implemented customer service policies to enhance satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Coordinator
Totalsports Two Oceans Marathon
Cape Town
12.2021 - 04.2022
- Responded to more than 50 customer calls and 200 emails per day to answer questions regarding race.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Promoter
Urban Striker (pty) Ltd
Cape Town
02.2020 - 09.2021
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment
- Consistently increased sales by 30% by focusing on product's key advantages and features
Education
ND: Sports Management -
Cape Peninsula University of Technology
Cape Town 01.2017 - 11.2020
High School Diploma -
Mariazell High School
Matatiele 01.2012 - 11.2024
Skills
Organization and Time Management
Planning and Coordination
Clerical Support
Written Communication
Problem-Solving
Interpersonal Communication
Good Telephone Etiquette
Teambuilding
Multitasking Abilities
Computer Skills
Microsoft Office
References
- Robyn Van der Westhuizen. Exercise Experience Manager. Virgin Active Gym Sunningdale. Robyn.vanderwesthuiz@virginactive.co .za. 061 019 6586.
- Patiswa Gqetywa Runner Liaison TotalSports Two Oceans Marathon patiswa@twooceansmarathon.org.za. 021 200 0459
- Chuma Dyakala. Western Province Mini Rugby Registration Supervisor. 068 670 0566
Timeline
Fitness Instructor & Manager on Duty
Virgin Active Gym Sunningdale
06.2022 - 12.2023
Customer Service Coordinator
Totalsports Two Oceans Marathon
12.2021 - 04.2022
Sales Promoter
Urban Striker (pty) Ltd
02.2020 - 09.2021
ND: Sports Management -
Cape Peninsula University of Technology
01.2017 - 11.2020
High School Diploma -
Mariazell High School
01.2012 - 11.2024