Hlomphang Khaile
Sports Management Graduate
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
Work History
Fitness Instructor & Manager on Duty
Virgin Active Gym Sunningdale
Cape Town
2022.06 - 2023.12
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Sold 90% ancillary packs as per club target.
- Developed and implemented customer service policies to enhance satisfaction.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Coordinator
Totalsports Two Oceans Marathon
Cape Town
2021.12 - 2022.04
- Responded to more than 50 customer calls and 200 emails per day to answer questions regarding race.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Promoter
Urban Striker (pty) Ltd
Cape Town
2020.02 - 2021.09
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment
- Consistently increased sales by 30% by focusing on product's key advantages and features
Education
ND: Sports Management -
Cape Peninsula University of Technology
Cape Town 2017.01 - 2020.11
High School Diploma -
Mariazell High School
Matatiele 2012.01 - 2024.11
Skills
Organization and Time Management
undefinedReferences
- Robyn Van der Westhuizen. Exercise Experience Manager. Virgin Active Gym Sunningdale. Robyn.vanderwesthuiz@virginactive.co .za. 061 019 6586.
- Patiswa Gqetywa Runner Liaison TotalSports Two Oceans Marathon patiswa@twooceansmarathon.org.za. 021 200 0459
- Chuma Dyakala. Western Province Mini Rugby Registration Supervisor. 068 670 0566
Timeline
Fitness Instructor & Manager on Duty
Virgin Active Gym Sunningdale
2022.06 - 2023.12
Customer Service Coordinator
Totalsports Two Oceans Marathon
2021.12 - 2022.04
Sales Promoter
Urban Striker (pty) Ltd
2020.02 - 2021.09
ND: Sports Management -
Cape Peninsula University of Technology
2017.01 - 2020.11
High School Diploma -
Mariazell High School
2012.01 - 2024.11
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