Hlomani Lionel Mhlongo
Gordons Bay
Summary
Dynamic leader with a proven track record at Karoo 1 Hotel Village, enhancing operational efficiency and customer satisfaction. Excelled in teamwork and Microsoft Applications, significantly improving inter-departmental coordination and process optimization. Skilled in maintaining high service standards, demonstrating exceptional organization and a positive attitude in fast-paced environments.
Numbers oriented sales person with an understanding of sales principles and customer service practices. Self driven individual with a desire to succeed and achieve goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
4
4
years of professional experience
Work History
Head of Front Office Department
Karoo 1 Hotel Village
09.2023 - 06.2024
- Assisted with day-to-day operations, working efficiently and productively with all 4 team members.
- Developed and implemented production processes to maximize efficiency.
- Worked closely with internal departments by distributing information where required.
- Operated the kiosk on the premises and maintained stock control.
- Welcoming and hosting guests, ensuring maximum customer satisfaction.
Self Employed
423 Foods
01.2023 - 10.2023
- Market researched and generated leads for growth of the business.
- Maintained a high level of customer service standards.
- Expanded the suppliers database to minimize demand shortages by clients.
- Generated quotes and invoicing for orders.
- Developed delivery routes for specific areas.
- Cold calling and door-to-door sales.
- Closed B2B sales and B2C
Camp Manager
OENA Escapes
02.2020 - 01.2023
- Coordinated transportation logistics for campers and staff, ensuring timely arrivals and departures while maintaining safety standards.
- Welcoming and hosting of campers throughout their stay.
- Performed day end and cash up in all departments.
- Generate and make bookings for individuals and groups.
- Provided daily duties to staff in all departments.
Education
Diploma - Hospitality Administration And Management
Dream Hotel School
Montagu, South Africa01.2020
FAM(Facilitator, Assessor And Moderater) Course - Hospitality
Dream Hotel School
Montagu, South Africa11.2019
High School Diploma -
Lyttelton Manor High School
Centurion, South Africa11.2017
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Microsoft Applications
Flexible and Adaptable
Calm Under Pressure
Organization and Time Management
Additional Information
Dream Hotel School
Campus Manager
Reinette Mostert
014 736 8860
OENA Escapes
Alton- John Pekeur
General Manager
084 404 4681
Karoo 1 Hotel Village
Clint Aries
General Manager
069 465 3429
Languages
English
Advanced (C1)
Afrikaans
Upper intermediate (B2)
Xitsonga
Advanced (C1)
Xhosa
Intermediate (B1)
Timeline
Head of Front Office Department
Karoo 1 Hotel Village
09.2023 - 06.2024
Self Employed
423 Foods
01.2023 - 10.2023
Camp Manager
OENA Escapes
02.2020 - 01.2023
Diploma - Hospitality Administration And Management
Dream Hotel School
FAM(Facilitator, Assessor And Moderater) Course - Hospitality
Dream Hotel School
High School Diploma -
Lyttelton Manor High School
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