JIRA
Hlobisile Correcta Nhlapo
Process Design Engineer
Cape Town
Summary
Ambitious Business Process Analyst aiming to leverage 10 years of expertise in spearheading business solutions to optimize organizational performance. Supporting definition and implementation of strategic initiatives for business transformation. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Remaining composed in all types of situations.
Overview
8
8
years of professional experience
26
26
years of post-secondary education
1
1
Language
Work History
Business Process Design Lead
ABSA
10.2023 - Current
- Process Optimization: Streamlining workflows and enhancing efficiency
- Project Management: Leading end-to-end process design projects and running stands up for Tech & Design teams
- Cross-functional Collaboration: Working with diverse teams to implement improvements
- Data Analysis: Utilizing data to identify bottlenecks and areas for improvement
- Continuous Improvement: Implementing strategies for ongoing process enhancement
- Risk Management: Assessing and mitigating potential risks in process changes
- Change Management: Guiding teams through transitions and process changes
- Documentation: Creating and maintaining detailed process documentation
- Quality Assurance: Ensuring adherence to quality standards in processes
- Leadership: Managing and mentoring teams to drive successful outcomes
- Creating monthly reports on projects status.
- Played an integral role in strategic planning efforts by providing insights on current operational performance and future growth opportunities.
- Facilitated robust risk analysis and mitigation strategies, protecting company assets and reducing potential liabilities.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Worked with colleagues to create prototypes for designs and training materials.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Business Process Engineer
ABSA
04.2019 - 09.2023
- Process Optimization: Employing engineering principles to enhance operational efficiency and cost saving
- Technical Expertise: Demonstrating proficiency in relevant tools and technologies
- Problem Solving: Identifying and resolving challenges in banking processes
- Continuous Improvement: Implementing strategies for ongoing process enhancement
- Data Analysis: Utilizing data to analyze trends and optimize processes
- Quality Assurance: Ensuring adherence to quality standards and specifications
- Process Design: Designing and implementing new processes and/or improvements
- Safety Compliance: Ensuring processes align with safety regulations and standards.
- Standardized procedures across multiple locations, resulting in increased operational consistency and reduced errors.
- Mentored junior team members in effective problem-solving techniques, nurturing professional growth within the department.
- Implemented data-driven solutions to address areas of inefficiency in business processes.
- Collaboration: Working closely with cross-functional teams for holistic solutions
- Project Management: Leading or contributing to process engineering projects
- Participate in the test cells for new processes and highlight any issues or concerns, ensuring that corrections are made prior to live implementation
- Support systems changes: If process changes required by the business have systems impact, explain the requirements to the Business Analyst assigned to the area
- Participate in systems testing to ensure that the required changes have been affected as agreed.
- Enhanced customer satisfaction levels with redesigned processes that prioritize client needs.
- Improved operational efficiency through the design and implementation of effective process improvements.
- Leveraged Lean Six Sigma methodologies to enhance quality control measures in various business functions.
Business Process Custodian
ABSA
06.2016 - 03.2019
- Business process improvement: Interacting with product and process owners, conduct business process needs analysis to understand the requirements, inputs, handoffs and outputs of the process
- Review process maps to ensure that all regulatory, compliance and operational risk control elements are incorporated and highlighted
- Assess the risk and potential impact of any process changes requested from a systems, control and operational risk perspective
- Highlight the risks to the process owners
- On at least an annual basis, critically review all processes in place in the business area and identify areas for potential improvement
- Obtain approval from the process owner to conduct detailed work and create recommendations for improvement
- Ensure that updated processes are published and old ones removed
- Ensure that the bank's standards for business change are followed for all major changes
- Policy and procedure support: Act as the Subject Matter Expert on the content of the policies, procedures and processes in the portfolio by providing information to any person in the business unit requesting clarification on the requirements
- With content input from business process owners, produce circulars to ensure effective communication of policy, process or procedure changes
- Ensure that circulars are published before changes become effective
- Lead by Group Change or Group Systems
- Provide guidance in terms of process standards, tools and methodology to external contractors' i.ro consultants utilized during projects and initiatives where process mapping will be involved
- Check training manuals and quick reference guides developed by the business process owners against the related policies and procedures to ensure consistency of the message
- Track and monitor that policy or process changes are updated
- Develop and maintain all process, policy and procedural documentation according to Group standards, tools and supporting methodologies in support of the business unit's service offering
- Support the business process owner to repackage existing policies and procedures to meet the new standards
- Act as point of contact for the Policies and Procedures helpdesk for escalated issues and to update supporting processes, policies and procedure documentation based on gaps identified by the helpdesk
- Process education: Support business process owners and users in the business area to increase their level of understanding around the Group standards for policy, process and procedure documents by conducting formal and informal briefing sessions
- Participate in the Policy and Procedure user group forum to refine the policy and procedure taxonomy (classification structure)
- Support the person in the area responsible for service level agreement by providing input on the process requirements from the business
- Provide input to the Process forum on the training requirements from business, enhancements required and areas for improvement in the documentation and publication of policies and procedures
- Perform all other duties as reasonably assigned.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Education
High School Diploma -
Parktown Girls High School
Johannesburg 04.2001 - 04.2002
Business Management Diploma - General Studies
Varsity College
Johannesburg 04.2001 - 04.2011
Sales And Service Learnership -
Absa Academy
Johannesburg 04.2001 - 04.2016
Bachelor of Commerce - General
Milpark
Johannesburg 04.2001 -
Skills
Process improvement expertise
Acquired Skills
Business Process Analysis Course (Bytes)
Agile and SAFe Training (IQ Business)
Project Management Certified (PMI)
Lean Focus certified (TLC)
Facilitation Foundation Training (Snaptech)
Lean Six Sigma Black Belt (2KO)
Salesforce Trailblazer- Trailhead
Full Names
Hlobisile Correcta Nhlapo
Contact Numbers
0118466053
0826118277
Personal Information
- ID Number: 8404230273084
- Date of Birth: 04/23/84
- Gender: Female
- Nationality: South African
References
- Rose Seanego, ASBA- Consumer Product Senior Process Design Engineer Manager, 072 460 9872
- Bianca Abrahams, ASBA- Business Transformation Office Business Process Custodian Manager, 082 495 8871
Software
Salesforce
Visio
MIRO
Mini Tab
Figma
Timeline
Business Process Design Lead
ABSA
10.2023 - Current
Business Process Engineer
ABSA
04.2019 - 09.2023
Business Process Custodian
ABSA
06.2016 - 03.2019
High School Diploma -
Parktown Girls High School
04.2001 - 04.2002
Business Management Diploma - General Studies
Varsity College
04.2001 - 04.2011
Sales And Service Learnership -
Absa Academy
04.2001 - 04.2016
Bachelor of Commerce - General
Milpark
04.2001 -
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