Hleziphi Ntuli
Customer Service Agent
Johannesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Betting customer service agent
Lottostar
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Currently applying techniques to convert new registration and maintain player retention within Service level agreement.
- Processing players withdrawal request and complying with FIC to combat money laundering case.
- Processing and approving FICA documents to report any suspicious transaction to the FIC promptly and efficient.
- Communicate to players through various channel (Calls, tickets, emails, and chats)
Technical Support Customer Service Consultant
Webhelp Outsourcing SA
12.2020 - 05.2023
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- As an Amazon Technical Support i investigated and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV and to provide outstanding technical support to customers.
- Handling North American and UK customers by answering their requests through phone, chat, and/or email, and used a variety of tools to analyze and troubleshoot issues in real-time.
- Handled billing issues and order inquiries.
Call center agent
MERCHANTS SA (CELL C)
01.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supporting the sales effort and responding to customer inquiries and problem via phones and emails Tracking orders , coordinating with other department and expediting delivery.
- Cancelling orders on oracle and releasing orders.
- Educated customers about billing, payment processing and support policies and procedures.
Sales agent
Clientele life
3 2018 - 11.2019
- Achieved top performer status within the company due to consistent high sales numbers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Indonsa Senior Secondary School
JohannesburgDiploma - Public Relations
University of South Africa
Johannesburg, South Africa11.2024
Skills
Customer Service
Call Control
Information Verification
Complaint Handling
Case Management
Payment Processing
De-Escalation Techniques
Customer Relationship Management (CRM)
Microsoft Outlook
Availability
Immediately
Personal Information
- License: Yes
- Date of Birth: 03/1993
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Bandile Ngcobo, Manager, Lottostar, 081 592 9864, Bandilengcobo@lottostar.co.za
- Lerato Boshielo, Manager, Merchants, 0728595009, Leratoboishelo@cellc.co.za
- Bonga Dlalisa, Manager, Webhelp SA, 0733599638, bonga.dlalisa@webhelp.com
Timeline
Betting customer service agent
Lottostar
09.2023 - Current
Technical Support Customer Service Consultant
Webhelp Outsourcing SA
12.2020 - 05.2023
Call center agent
MERCHANTS SA (CELL C)
01.2020 - 07.2022
Sales agent
Clientele life
3 2018 - 11.2019
Indonsa Senior Secondary School
Diploma - Public Relations
University of South Africa
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