Hlengiwe Wendy Ntsele
Johannesburg
Summary
Dedicated customer service professional with extensive experience in the aviation industry, recognized for establishing strong rapport with clients through an outgoing and positive demeanor. Committed to maintaining high levels of customer satisfaction while contributing to overall company success, specializing in quality, speed, and process optimization. Known for a results-oriented approach and exceptional organizational skills, eager to secure an entry-level position that leverages these strengths. Prepared to collaborate effectively within a team environment to achieve and exceed company goals.
Overview
21
21
years of professional experience
Work History
SAA Lounge Cleaner
BROLL
O.R. Tambo International Airport
07.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Maintained a clean and organized dining area for optimal guest experience.
- Assisted servers with accurate order-taking procedures, contributing to decreased instances of miscommunication between guests and kitchen staff.
- Supported efficient table turnover rates by swiftly clearing dishes, wiping down surfaces, and resetting tables for incoming parties.
- Enhanced customer satisfaction by promptly attending to their needs and providing exceptional service.
Store Assistant
SPAR MEGA CITY
Durban, South Africa
01.2014 - 12.2018
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Assisted in achieving sales targets through suggestive selling techniques and knowledge of current promotions.
Outbound Call Center Agent
WORLD TRADE CONSORTIUM
Durban, South Africa
01.2013 - 06.2013
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
- Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
- Enhanced team performance with consistent attainment of individual and group targets.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Aircraft Cleaner
BIDAIR SERVICES
Durban, South Africa
01.2006 - 10.2010
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Exceeded client expectations with prompt completion of interior cleaning tasks before boarding times commenced.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Minimized passenger complaints related to cleanliness issues through consistent attention to detail in assigned work areas.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Promoted passenger safety by diligently checking and restocking emergency equipment.
- Demonstrated commitment to excellence in customer service by striving for continuous improvement in job performance.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
Lounge Assistant
AIRPORT HANDLING SERVICES
Durban, South Africa
01.2005 - 12.2005
- Contributed to overall lounge success by consistently demonstrating a positive attitude, strong work ethic, and exemplary customer service skills.
- Helped maintain a safe work environment by promptly reporting any hazards or incidents to management, as well as participating in regular safety training sessions.
- Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.
- Facilitated communication between kitchen staff and front-of-house team members for accurate order fulfillment and timely delivery of menu items to guests.
- Contributed to efficient operations by stocking supplies, cleaning tables, and resetting seating areas promptly.
- Collaborated with team members to ensure seamless service delivery and high levels of guest satisfaction.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Mziwamandla High School
DATA CAPTURE DIPLOMA
COMPUTRAIN BUSINESS COLLEGE
SECRETARIAL PUBLIC RELATIONS
COMPUTRAIN BUSINESSS
M.D.T TRAINING ACADEMY
Skills
- Customer Service
- Time Management
- Strong Communication and Interpersonal Skills
- Reliability and punctuality
- Attention to detail
Timeline
SAA Lounge Cleaner
BROLL
07.2024 - Current
Store Assistant
SPAR MEGA CITY
01.2014 - 12.2018
Outbound Call Center Agent
WORLD TRADE CONSORTIUM
01.2013 - 06.2013
Aircraft Cleaner
BIDAIR SERVICES
01.2006 - 10.2010
Lounge Assistant
AIRPORT HANDLING SERVICES
01.2005 - 12.2005
DATA CAPTURE DIPLOMA
COMPUTRAIN BUSINESS COLLEGE
SECRETARIAL PUBLIC RELATIONS
COMPUTRAIN BUSINESSS
M.D.T TRAINING ACADEMY
High School Diploma -
Mziwamandla High School