Hlengiwe Wendy Ntsele
General Worker
Johannesburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience in aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, results-oriented, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Store Assistant
SPAR MEGA CITY
01.2014 - 12.2018
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Assisted in achieving sales targets through suggestive selling techniques and knowledge of current promotions.
Outbound Call Center Agent
WORLD TRADE CONSORTIUM
01.2013 - 06.2013
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
- Utilized persuasive communication skills to overcome objections from potential clients during sales presentations.
- Enhanced team performance with consistent attainment of individual and group targets.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Aircraft Cleaner
BIDAIR SERVICES
01.2006 - 10.2010
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
- Exceeded client expectations with prompt completion of interior cleaning tasks before boarding times commenced.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Minimized passenger complaints related to cleanliness issues through consistent attention to detail in assigned work areas.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Promoted passenger safety by diligently checking and restocking emergency equipment.
- Demonstrated commitment to excellence in customer service by striving for continuous improvement in job performance.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
Lounge Assistant
AIRPORT HANDLING SERVICES
01.2005 - 12.2005
- Contributed to overall lounge success by consistently demonstrating a positive attitude, strong work ethic, and exemplary customer service skills.
- Helped maintain a safe work environment by promptly reporting any hazards or incidents to management, as well as participating in regular safety training sessions.
- Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.
- Facilitated communication between kitchen staff and front-of-house team members for accurate order fulfillment and timely delivery of menu items to guests.
- Contributed to efficient operations by stocking supplies, cleaning tables, and resetting seating areas promptly.
- Collaborated with team members to ensure seamless service delivery and high levels of guest satisfaction.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Mziwamandla High School
Durban 01.2000 - 12.2004
DATA CAPTURE DIPLOMA
COMPUTRAIN BUSINESS COLLEGE
Durban 04.2001 -
SECRETARIAL PUBLIC RELATIONS
COMPUTRAIN BUSINESSS
DurbanM.D.T TRAINING ACADEMY
DurbanSkills
Customer Assistance
References
Contact Person : Nontando Makhaza
Name of Company : BIDAIR SERVICES
Contact Number : 081 004 5793 / 060 577 3211
Contact Person : Ushana
Name of Company : WORLD TRADE CONSORTIUM
Contact No : 076 067 1313
Timeline
Store Assistant
SPAR MEGA CITY
01.2014 - 12.2018
Outbound Call Center Agent
WORLD TRADE CONSORTIUM
01.2013 - 06.2013
Aircraft Cleaner
BIDAIR SERVICES
01.2006 - 10.2010
Lounge Assistant
AIRPORT HANDLING SERVICES
01.2005 - 12.2005
DATA CAPTURE DIPLOMA
COMPUTRAIN BUSINESS COLLEGE
04.2001 -
High School Diploma -
Mziwamandla High School
01.2000 - 12.2004
SECRETARIAL PUBLIC RELATIONS
COMPUTRAIN BUSINESSS
M.D.T TRAINING ACADEMY
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