Hlengiwe Felicity Ngidi
Durban
Summary
Hard working professional with a proven track record in management and an impressive experience in office administration. Experience gained through managing a route at Fastway Couriers for two years, and seventeen years as an administrator in the South African Police Service. Expertise in staff management, client service and extensive knowledge in administrative oversight and office management.
Overview
4
4
Certifications
19
19
years of professional experience
Work History
Route Manager
Fastway Couriers
05.2023 - 08.2025
- Manage day to day route operations related to the courier route
- Establish foundational processes for operations in the route
- Manage labor and inventory costs effectively to maintain profitability
- Enhance operational efficiency and productivity by managing budgets, accounts and costs
- Coordinate route paperwork such as contracts, employee files with good organizational skills
- Selected and trained a capable team to manage daily route operations
- Monitor daily freight and ensure deliveries are completed on time
- Monitor customer collections and ensure caged to relevant destination
- Handle team, customer and operations issues with calm knowledgeable strategies to keep business on track against targets
- Engaged with customers to understand their needs to assess needs and propose optimal solutions
- Resolved issues with problematic customers to enhance service quality and clients to assist lower level employees and maintain excellent customer service
- Interacted with customers to build connections and nurture relationships
- Analyzed route data to identify trends, leading to improvements in operational processes and customer satisfaction.
Senior Administration Clerk Gr II
SAPS Ethekwini District Office
07.2011 - 01.2023
- Facilitated impressive office organization to maintain an orderly, productive environment
- Coordinated meetings and appointments alongside record updates, supporting efficient management operations
- Compiled and consolidated monthly reports to ensure accurate data representation.
- Input data to generate precise confidential reports for management review.
- management of confidential correspondence and documentation (affidavits/alleged offences/factual reports)
- Managed confidential correspondence and documentation, including affidavits and factual reports, to maintain regulatory compliance.
- Managed incoming communications, including phone calls, emails, and letters, directing them to appropriate team members
- Handle and oversee incoming and outgoing calls while documenting precise messages for office staff distribution.
Senior Administration Clerk
SAPS Mariannhill
04.2009 - 06.2011
- Processed and verified administrative documents to ensure accuracy and compliance with organizational policies, improving data integrity and record reliability.
- Implemented filing and tracking systems that streamlined document retrieval, reducing processing time and increasing operational productivity.
- Drafted confidential statements for internal use, ensuring clarity and adherence to privacy protocols.
- Coordinated schedules and communications between departments to enhance workflow efficiency and minimize delays in administrative operations.
- Managed daily office operations to ensure smooth workflow and effective communication among team members.
- Coordinated scheduling and resource allocation to optimize team performance.
Data Typist/ Data Capturer
SAPS Ndwedwe
09.2006 - 03.2009
- Entered data accurately into designated systems, ensuring error-free records that support reliable work operations.
- Writing and updating of operational diaries and records
- Leave capturing and filing
- Maintained confidentiality of sensitive information during data handling, upholding organizational security policies.
Education
Metric - English, Zulu, History, Maths, Science, Speech and Drama
Hillcrest High School
Durban, South Africa 04.2001 -
Skills
Route optimization
Organizational expertise
Customer relations
Team leadership
Problem-solving
Organizational skills
Verbal communication
Customer consultation
Schedule management
Staff training
Certification
Microsoft office, Word, Excel, Power point, Outlook
Timeline
Route Manager
Fastway Couriers
05.2023 - 08.2025
Senior Administration Clerk Gr II
SAPS Ethekwini District Office
07.2011 - 01.2023
Senior Administration Clerk
SAPS Mariannhill
04.2009 - 06.2011
Data Typist/ Data Capturer
SAPS Ndwedwe
09.2006 - 03.2009
Metric - English, Zulu, History, Maths, Science, Speech and Drama
Hillcrest High School
04.2001 -