Hlengiwe Nonhlanhla Ngwenya
Security Officer, Waitering And Domestic Worker
Pretoria
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
3
3
Languages
3
3
Certifications
10
10
years of professional experience
Work History
Security
Dambi Security
03.2026 - Current
- Improved security posture with the configuration of network access control lists, security groups, and IAM roles.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Enhanced security with regular system audits and updates, reducing vulnerabilities.
- Mentored junior security staff members to develop a strong and skilled information security team within the organization.
Security Guard
Fidelity
03.2019 - 03.2023
- Guarding and patrolling premises
- Access control
Waiter
Bidvest Prestige
03.2016 - 03.2019
- Serving guests
- Table setting
Head Waiter
Kkc
03.2016 - 03.2018
- Supervised front-of-house operations to ensure exceptional guest experiences and seamless service delivery.
- Trained and mentored junior waitstaff to enhance service quality and operational efficiency.
- Coordinated dining room activities, optimizing table turnover and minimizing wait times for guests.
- Developed and implemented service standards to elevate customer satisfaction ratings consistently.
- Collaborated with kitchen staff to synchronize food preparation and order delivery processes effectively.
- Resolved guest complaints promptly, fostering positive relationships and encouraging repeat patronage.
Skills
Decision Making
Team Building
Conflict Management
Communication
Time Management
Problem Solving
Leadership
First Aid
Certification
Security Grade EDC - Beneficial - 2010
References
Nokulunga mdlovu 0794741920
- Keith, Kibbuka, AirBnB Manager, gasahlengiwe@gmail.com, +27 82 634 9668
Interests
Photography, Chess, Traveling, Sports, Guitar
COURSES
Customer Service Excellence - Fidelity Corporate Training - March 2023
Timeline
Security
Dambi Security
03.2026 - Current
Security Guard
Fidelity
03.2019 - 03.2023
Head Waiter
Kkc
03.2016 - 03.2018
Waiter
Bidvest Prestige
03.2016 - 03.2019