Hlengiwe Mthimkhulu
Summary
Tourism Management graduate with hands-on experience in car rental operations, event coordination, and guest services. Skilled in delivering exceptional customer service, managing reservations, and supporting team success in fast-paced environments. Proficient in Microsoft Office, with strengths in communication, conflict resolution, and administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Car Rental Intern
First Car Rental
09.2024 - 12.2024
- Assisted customers with their car rental needs, completed all related paperwork, provided the required information and made recommendations/suggestions where necessary.
- Ensured all bookings and special requests are met.
- Investigated and resolved queries.
- Informed customers about rental policies, procedures, and fees while ensuring a positive service experience.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Conducted thorough inspections of vehicles before and after rentals, minimized damage claims and maintained fleet quality.
Event Planning Intern
Ubuntu Kraal Lifestyle
04.2024 - 05.2024
- Participated in a 6-week Diageo-sponsored training program focused on hospitality and event planning.
- Assisted in coordinating venue setup, guest logistics, and vendor arrangements for various events.
- Supported on-site event operations by guiding guests, managing seating arrangements, and addressing last-minute needs.
- Collaborated with team members to execute events smoothly, maintaining high standards of service.
- Ensured timely preparation of event spaces, including layout organization and cleanliness.
- Gained hands-on experience in client service, scheduling, and handling high-pressure event environments.
Customer Service Trainee
School of Tourism and Hospitality, UJ
06.2022 - 11.2022
- Provided front-line customer service during hospitality training, welcoming guests and assisting with food and beverage service.
- Strengthened client relationships through warm, consistent communication and attentive service.
- Developed key interpersonal and service skills in a real-world hospitality environment.
- Supported team operations by coordinating tasks and ensuring a seamless guest experience.
Education
Diploma - Tourism Management
University of Johannesburg
12.2024
High School Diploma -
Mpumelelo High School
12.2021
Skills
- MS Office
- Teamwork
- Strong multitasking
- Attention to Detail
- Booking & Reservation Management
- Verbal & Written Communication
- Customer service
- Sales Skills
- Time Management
- Conflict Resolution
- Front Desk & Guest Support
- Event Planning & Coordination
Certification
Cape Wine Academy - 05/01/24
- Preliminary Wine Certificate
- Wines of the World Certificate - 05/01/24
TEFL Certificate - 12/31/24
Data Entry Tools and Techniques - 05/01/25
References
Available upon request.
Timeline
Car Rental Intern
First Car Rental
09.2024 - 12.2024
Event Planning Intern
Ubuntu Kraal Lifestyle
04.2024 - 05.2024
Customer Service Trainee
School of Tourism and Hospitality, UJ
06.2022 - 11.2022
Diploma - Tourism Management
University of Johannesburg
High School Diploma -
Mpumelelo High School
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