Organized working space
Hlengiwe Mkhize
Administrator
Johannesburg
Summary
Experienced customer service professional currently working in retail seeking a position which will engage me and provide all skills. Well organized team player with excellent communication skills and time management capabilities, with a skills certificate in Health and Safety Management and currently growing educational background at UNISA, as a first year LLB law student. Well-qualified administrator and sales representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
SALES ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE
SWAROVSKI
Johannesburg
1 2022 - Current
- Attend to customer complaints and queries, replying to their emails and calls
- Accepting and processing online orders and refunds
- Send daily reports to Head office on the business performance KPIs and targets
- Visual merchandising according to new trends and seasons
- Identifying the company’s target market and ordering our best sellers from the supplier
- Doing walk ins on other businesses to identify any promotions and follow up on the center's foot count to know why sales are dropping or escalating
- Making sure all sales are balancing and preventing stock loss by conducting daily unit counts and monthly high risk counts
ADMINISTRATER
IVY LEAGUE ROOTS PTY Ltd
01.2019 - 01.2022
- Create filing system
- Preparing budget for every project
- Answering phone calls and emails
- Data management and keeping records for each month
- Greeting clients and visitors
- Ordering office stationery and supplies
CUSTOMER SERVICE REPRESENTATIVE AND STYLIST
LEVISTRAUSS Ls & co
01.2017 - 01.2019
- Answering customer calls and emails on queries and orders
- Visual merchandising and styling
- Investigating and solving customer complaints
- Balancing the cash up sheet at the end of each day
- Driving promotions to target more foot count on the store and making sales
- Doing E-learning star lab modules to improve customer service and to understand all types of customers and how to assist each one of them
- Sending reports each morning on KPIs and targets
Education
LLB - law
UNIVERSITY OF SOUTH AFRICA
01.2022 - Current
OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT - undefined
OXBRIDGE ACADEMY
01.2021 - 12.2021
Matric - undefined
ENSTIKENI SENIOR SECONDARY SCHOOL
01.2015 - 12.2015
Skills
Good listening and communication skills
Team player
Leadership skills
Excellent customer service
Problem solving skills
Organizing
Cash Handling
Planning
Goal-Oriented
Visual Merchandising
Processing payments
Complex Problem-Solving
References
Credentials and reference available on request.
Personal Information
- Hobbies: Reading and writing, Outdoor activities, Listening to music
- Date of Birth: 04/23/96
Interests
Clean environment
Healthy living
Reading
I enjoy telenovela, crime, documentary, suspension and thrillers that always keep me on my feet and engage my mind.
Timeline
LLB - law
UNIVERSITY OF SOUTH AFRICA
01.2022 - Current
OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT - undefined
OXBRIDGE ACADEMY
01.2021 - 12.2021
ADMINISTRATER
IVY LEAGUE ROOTS PTY Ltd
01.2019 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE AND STYLIST
LEVISTRAUSS Ls & co
01.2017 - 01.2019
Matric - undefined
ENSTIKENI SENIOR SECONDARY SCHOOL
01.2015 - 12.2015
SALES ASSISTANT AND CUSTOMER SERVICE REPRESENTATIVE
SWAROVSKI
1 2022 - Current
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