HLENGIWE MADI
Administrative Clerk
Durban,Kwazulu-Natal
Summary
Seek challenging opportunities where I can fully use possible skills for the success of the organization.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Clerk
City Tyres And Auto Repairs
11.2022 - 11.2023
- Attend to customer satisfaction and informative service
- Recording cash flow
- Managing office equipment, such as computer and copying machine
- Forwarding promotional information to customers through mail and whatsapp
- Resolving customer issues regarding service problems
- Receiving and making out calls for customer queries and updates
- Keeps organized and clean working area
- Managing and keeping Income
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Arranged meetings and appointments and updated records to assist management
- Processed and prepared documents such as business or government forms and expense reports
- Entered data into system and updated customer contacts with information to keep records current
- Proofread and edited professional documents to fix errors
- Input data and processed system change to generate accurate reports
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Compiled and analyzed data to produce reports
- Supported staff on special assignments and ad hoc projects
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Edited documents to keep company materials free of grammar errors
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Coordinated and scheduled meetings and appointments
- Informed and supported business leaders through consistent communication and administrative support duties
- Purchased and maintained office supplies
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Input data into spreadsheets and databases
- Created and maintained detailed records of all office activities
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional
Call Center Agency
21st Century Funerals
06.2021 - 06.2022
- Maintained detailed product knowledge to competently and expertly advice customers
- Made over 50% of sales per day exceeding company outbound call target
- Wrote and submitted timely reports on performance, targets and customer queries
- Forwarded promotional information and products to customers by courier, mail or fax.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Increased efficiency and team productivity by promoting operational best practices
- Met customer call guidelines for service levels, handle time and productivity
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Investigated and resolved customer inquiries and complaints quickly
Education
Introduction To Receptionist Certificate - Receptionist
Educourse
Online Learning07.2024
Data Entry Certificate - Data Entry
Educourse
Online Learning07.2024
Digital Marketing Certificate - Digital Marketing
Educourse
Online Learning07.2024
Health And Safety Certificate - Health And Safety Introduction
Educourse
Online Learning07.2024
N6 Certificate - Public Management
Stanford Private College
Pietermaritzburg, KZN01.2022
Grade 12 - Commercial stream
Thathunyawo High School
Newcastle, KZN01.2020
Skills
- Clerical Support
- Basic accounting
- Filing systems
- Problem Solving
- Computer Literacy
- Documentation and Recordkeeping
- Cash Management
- Verbal and written communication
References
- M.R Bonginkosi Menzi Mkhize, 21st Century Funeral, Sales Manager, 0765879287
- Shozi Zimele, City Tyres And Auto Repairs, Mechanic, 061 243 0203
Certification
- CODE C1 Driving License - 24/03/2024
Languages
English
Bilingual or Proficient (C2)
IsZulu
Bilingual or Proficient (C2)
Xhosa
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Clerk
City Tyres And Auto Repairs
11.2022 - 11.2023
Call Center Agency
21st Century Funerals
06.2021 - 06.2022
Introduction To Receptionist Certificate - Receptionist
Educourse
Data Entry Certificate - Data Entry
Educourse
Digital Marketing Certificate - Digital Marketing
Educourse
Health And Safety Certificate - Health And Safety Introduction
Educourse
N6 Certificate - Public Management
Stanford Private College
Grade 12 - Commercial stream
Thathunyawo High School
- CODE C1 Driving License - 24/03/2024
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