Hlengiwe Kunene

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Facilitate squad ceremonies such as stand-ups, refinement, planning, demos and retrospectives
• Guiding team members on Agile best practices and self-organization.
• Identifying and resolving roadblocks that hinder team progress.
• Coordinating with other departments to address dependencies.
• Tracking progress through burn-down charts, sprint reports, and other Agile metrics.
• Fostering an open environment where team members feel comfortable raising concerns.

· Maintain and oversee 9 RAD 2 Website and wrapped Apps brands

· Build and manage the Risk App for Grosvenor Casino

· Collaborate with the head of delivery, product managers, technical leads and Agile squads, serving as a bridge between these entities

· Set squad direction, remove impediments and identify improvement opportunities

· Lead end-to-end delivery of epics and user stories, including direction setting, discovery, delivery and subsequent iterations

· Report directly to the head of delivery and work closely with other delivery roles like systems analysts, business analysts and delivery leads

· Build strong relationships with key stakeholders, including product managers and technical leads

· Work directly with Agile development squads, demonstrating leadership within a positive, open-feedback team culture

· Play a crucial role in initiative discovery stages to identify and mitigate risks, as well as validate assumptions

· Accountable for tracking squad delivery velocity, estimating future sprint capacity and ensuring efficient delivery of working software

· Identify and manage dependencies with internal teams and third-party suppliers

· Serve as an escalation point for squads to identify, manage and remove impediments

· Produce release plans and communication channels

· Facilitate squad ceremonies such as stand-ups, refinement, planning, demos and retrospectives

· Consistently communicate with stakeholders, keeping them informed of delivery progress against product backlogs and roadmaps

· Provide leadership within a positive team culture, fostering engagement, ownership, accountability and a commitment to continuous improvement

· Act as a team player with a willingness to coach and develop skills in more junior resources

Self-service project

· Implemented the digitisation of generic transactions, including updating contact details, digital profiles, personal / banking details, document requests, beneficiary updates, tax certificates and FICA

· Led the business analysis efforts in the self-service project, creating comprehensive business requirements and ensuring alignment across diverse business units (HealthCare, insurance, investments and savings)

· Collaborated with key stakeholders, including product owners, project managers, scrum masters, architects, engineers and testers, fostering alignment and cohesion

· Regularly reported project status to the executive committee and ensured consistent adherence to standards, including priority, business rules, UX design, analytics and compliance with the POPIA Act

FAA – Find an Adviser:

· Enabled clients to find financial advisers based on specific needs and locations, allowing searches by name and facilitating call-back requests

· Supported the product owner in decision-making, conducted user story mapping, reviewed business rules with stakeholders, groomed requirements with impacted teams, tested services using Postman and prepared for Sprint Planning

Wills and Trust:

· Implemented a client trust engagement system to automate daily business processes and provide management oversight for Wills, Trust, and Estate business units

· Mapped AS-IS and TO-BE processes for Wills, Trust, and Estate business units

Prepared comprehensive functional requirements for both internal and external purposes

· Conducted comprehensive analysis of the business domain, ensuring a deep understanding of key aspects

· Managed and refined the product backlog, ensuring alignment with project goals and priorities

· Facilitated collaboration through various Agile ceremonies, including stand-ups, backlog grooming, Sprint Planning and Sprint Retro

· Documented user stories on Confluence and efficiently managed product backlog items on Jira

· Reviewed Business Requirements Specification (BRS) and High-Level Design (HLD) documents to meet external demand

· Conducted testing of services using SoapUI, ensuring the reliability and functionality of the developed systems

· Implemented Agile methodology to integrate new technical requirements seamlessly with existing processes and skill sets

· Collaborated with designers to understand software limitations and contributed to system development by providing user stories, process flowcharts and valuable insights

· Performed thorough front-end and back-end system testing, ensuring the quality and functionality of self-service platforms across web, app and omnichannel platforms

· Played a key role in removing impediments, ensuring smooth project progress and timely deliverables

Received the Client CEO Awards in 2018 for significant contributions to digital transformation, particularly as part of the Retail App Team. Contributed to developing a digital experience for upgrading customers, reducing the upgrade journey from 40 to 10 minutes, showcasing a tangible impact on efficiency and user experience

· Ensured that new technical requirements were properly integrated with existing processes and skillsets using the Agile methodology

· Interacted with internal users and customers to learn and document business requirements documents

· Documented technical design specifications

· Interacted with designers to understand software limitations

· Helped engineers during system development, e.g., provide use cases, process and flowcharts

· Performed front-end and back-end system testing

Supported self-service platforms: web services, website, mobi, app, KIOSK, USSD and SMS

· Identified business requirements based on current and future business initiatives, direction and goals within current and future system functionality

· Initiated changes within the system, according to the business requirements, ensuring the understanding and the input from business throughout the process prior to initiating the change request process

· Ensured the understanding of the change, facilitated the business throughout the process as to ensure accurate and understandable requirements prior to design and build acceptance

· Understood the business change, assessed the impact of those changes, captured, analysed and documented the requirement and then supported the communication, testing and delivery of those requirements with the relevant parties

· Researched and provided guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives

· Identified and resolved issues

· Liaised with other project areas to coordinate interdependencies, gathered and defined requirements, and resolved issues

· Produced high quality Functional Design Specification (FDS) using UML Model Testing and reported status and issues to the Project Manager(s)

· Produced user and training manuals

Spotlight Award 2010: outstanding achievement after implementing 3D Secure Project

· Translated high-level business requirements into detailed specifications for technical, process, development, implementation and testing, ensuring successful project delivery within established timelines, budget and requirements

· Investigated and researched opportunities for process improvement, leveraging competitive advantages of ICT to enhance overall efficiency

· Conducted thorough analysis and management of costs and risks in project delivery, applying integrated, project, quality and change management principles, along with financial analysis and oversight

Received the Telkom Silver Leading Light Award in 2008 for creating and implementing a successful solution for Chevron, contributing to Telkom being recognised as the International award winner for Best Service Provider of the Year.