Hlengiwe Hlongwane
Human Resource Management
Olifantsfontein
Summary
Dynamic Office Administrative Assistant with proven expertise at Pipe and Tank Afrika, excelling in confidentiality handling and scheduling. Enhanced customer satisfaction through effective communication and meticulous document management. Recognized for surpassing team goals by implementing best practices, ensuring timely project completion, and fostering a welcoming office environment.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Pipe and Tank Afrika
08.2015 - 03.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Manage calender, schedules, and coordinate meetings/appointment
- order supplies, manage inventory and maintain office equipment
- Data capturing on Coltech systems
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Intern
Mnambithi TVET College
04.2013 - 10.2014
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Supported department heads with scheduling, preparing materials for presentations, and coordinating events.
- Ensured timely completion of projects by tracking progress and updating project management software accordingly.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Enrolling students and capturing on coltech systems
- Maintained high level of confidentiality in handling sensitive documents, preserving company integrity.
Education
High School Diploma -
Mnambithi TVET College
Kwazulu Natal 04.2001 -
Skills
Verbal communication
Document scanning
Telephone reception
Confidentiality handling
Database entry
Reception management
Office supply management
Scheduling and calendar management
Human resources
Office administration
Learning new skills
Show growth mindset and adaptability
Timeline
Office Administrative Assistant
Pipe and Tank Afrika
08.2015 - 03.2020
Administrative Intern
Mnambithi TVET College
04.2013 - 10.2014
High School Diploma -
Mnambithi TVET College
04.2001 -