Hlengiwe Hlatshwayo

Daily KPI management

Leave management

Checking task list and emails in programs

Active call listening

Opening new profiles

Liaising with medical aids

Loading authorizations with ICD 10 coding

Making bookings and arranging deliveries

Capturing sales and quotations

Attending to queries on emails, calls and faxes.

CRM management

Cross-selling and up-upselling

Arranging deliveries and pick ups

Loading POD And POP

Follow up on outstanding accounts

Informing Drs, pharmacies and Hospitals about sale and promotions.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Collected, validated, and distributed information to employees.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, arranged, and input information into database system.

Processing credit card applications

Checking clients affordability

Re-instate debit orders and loading new one's.

Stopping of lost/stolen cards

Replacement and ordering of new cards

General equeries

Call centre duties