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Associate Principal Engineer

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Motivated and detail-oriented Bachelor of Arts in Industrial and Organizational Psychology Graduate, with a foundation in workplace psychology, research methodologies, and organizational behavior. Passionate about applying psychological principles to enhance workplace efficiency, employee well-being, and organizational success. Eager to develop practical skills in problem solving, communication, and data driven decision-making in a dynamic work environment. Seeking an internship or entry-level role to gain hands-on experience and contribute meaningfully to organizational growth.

I am a motivated, hardworking individual who believes that tasks are met through hard work and dedication. I am a vibrant people’s person with good communication and writing skills. I can bring an adequate amount of vibrancy and proficiency to a workplace by being always proactive and open to new challenges.
Developed strong interpersonal skills and ability to handle high-pressure situations in fast-paced customer service environment. Demonstrates proficiency in communication and resolving customer issues efficiently. Seeking to transition into new field leveraging these transferable skills to contribute effectively in dynamic workplace.

Experienced Director of Customer Service adept at managing large, multi-site onshore/offshore operations. Demonstrates strong leadership, operational excellence, and business acumen across diverse industries. Committed to improving service delivery, quality, and customer satisfaction while boosting profitability and market reputation. Skilled in leading teams in a fast-paced environment, developing customer service strategies, managing P&L, budgets, and financial reporting. Strong stakeholder engagement and vendor management skills.

I have worked both as a customer service agent and an escalation agents. In both fields I was working for phone companies. I have gained a more of experience working as an escalations agents for a USA campaign.

Experienced with team leadership, training, and development. Utilizes strategic planning to drive team success and achieve goals. Track record of improving team morale and performance through effective communication and conflict resolution.

Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies and advance knowledge of psychological principles to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.

Dedicated healthcare professional with a proven track record in delivering exceptional patient care and support. Expertise in fostering patient comfort and satisfaction through adherence to high standards and adaptability in fast-paced environments. Recognized for a compassionate bedside manner and the ability to effectively manage multiple responsibilities. Proficient in assisting healthcare providers with medical procedures and patient monitoring, ensuring optimal outcomes for all patients.

Customer service professional with over 15 years of experience, including 6 years in leadership roles. Expertise in sales, marketing, and guiding students through the enrollment process. Proven ability to build strong client relationships through active listening and tailored solutions. Seeking opportunities to leverage extensive experience to drive value in a new role.

Experienced with developing age-appropriate curriculum and fostering nurturing classroom environment. Utilizes creative teaching strategies to enhance student engagement and learning outcomes. Strong understanding of child psychology and effective communication methods.

A dedicated aviation professional 24+ years of airline crew resource management experience seeking to contribute expertise within an Aviation Mental Health Field

My qualities
I am a confident, hardworking, and organized individual who believe in follow through and having a sense of urgency whilst remaining calm when it comes to co-originating multiple tasks. I can handle pressure very well and enjoy working with people. I enjoy a position where there is responsibility and variety; as well as an opportunity to grow. I have a positive, friendly attitude and is committed to client service excellence. Able to manage a first-hand role and work well under pressure, work fast without compromising quality of output. I can engage at all levels of seniority. I look forward meeting with you in an interview and trust you will be able to give me an opportunity to prove myself professionally.

Hlengiwe Hazel Khoza

Overview

Work History

Assist Payroll Administrator

Escalations specialist Team

Agent, Product knowledge Specialist

Intern

Intern

Education

DIPLOMA IN HOSPITLITY MANGEMENT - HOSPITALITY MANAGEMENT

ADVANCE DIPLOMA IN HOSPITALITY - undefined

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Academicrecords - Tertiaryeducation

Personal Information

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Assist Payroll Administrator

Escalations specialist Team

Agent, Product knowledge Specialist

Intern

Intern

DIPLOMA IN HOSPITLITY MANGEMENT - HOSPITALITY MANAGEMENT

ADVANCE DIPLOMA IN HOSPITALITY - undefined

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