Hlengiwe Dlamini

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
• Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
• Prepared and posted receipts and deposits to facilitate standard bookkeeping.
• Updated daily transaction records to assist with payroll and billing administration.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Demonstrated flexibility by adapting to various roles within the retail environment as needed.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted customers with prompt and polite support in-person and via telephone.

• Adhered to classroom protocols to keep areas clean, neat, and organized.
• Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
• Assisted teachers with supervision and care for group of children.
• Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.

- Diploma in Travel and Tourism Level 5.

• 80% Minimum Average