HLAYISO JOY VUMA
Private Banker
Fleurhof
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and option.I'm Experienced Sales in call Centre environments as FAIS Agent under Supervision with NQF Level 5 qualifications and acquired Regulatory Exam for Representatives, I have gained experienced with National Sales, Face to face customer sales, Retail assurance and insurance, Call Centre inbound and outbound and working on Predictive Dialer systems. I’m currently A Private Banker where I solution businesses I have excellent leadership tendencies; self-motivated, that requires very little to no supervision and very innovative, creative and a strategic thinker. I cope well under pressure and have considerable strengths in relationship building, networking, and teamwork. I have excellent stress management ability, ensuring proper planning, organizing, and prioritizing of responsibilities for both people and I that works with me.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Private Banker
Absa Bank Sandton(Alice Lane)
Sandton
03.2023 - Current
- Developed tailored solutions to meet individual banking needs.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked directly with clients Earning Monthly salary from R65000
- Helped clients protect assets through variety of strategies.
- Submitting onboarding through ESP, customer one and BDP To make sure that Client’s portfolio is FICA compliant.
- Opening accounts through customerOne , ESP and BDP.
- Own primary relationship with our clients by being client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience full spectrum of our value proposition.
- Analyse sales achieved against opportunities in portfolios monthly for new and existing client
- Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate..
- To ensure that you achieve required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
- To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold primary relationship with our clients using practice monitor.
Business Banker Assist & Virtual Private Banker
Absa Bank(Vitual Channel)
Auckland Park
04.2021 - 02.2023
- Apply and support agile methodology to enable Tribe performance.
- Plan, organize and complete tasks and activities in alignment with performance objectives.
- Achieve sales targets, whilst maintaining superior and seamless customer experience.
- Applications for Business loan, business Funding, Overdrafts, opening accounts and opening Business savings and investments.
- Maintain orderly workflow according to priorities.
- Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources. Managing my clients portfolio
- Process client's request as per instruction
- Constantly seek to improve ways of working by challenging status quo and supporting empowering climate within team, sharing knowledge, experience, best practice and providing constructive feedback as required.
- Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Completed My sales in year 2022 at an average of 150%.
Senior Contact Centre Agent
Absa Life
Auckland Park
04.2019 - 03.2021
- Amending policies as per client’s request(adding and removing members changing debit date and banking details and act)
- Sending policy documents
- Following up on new business captured policies
- Sending quotes for complex policies to advisors
- Submitting claims and informing clients with outstanding documents
- Escalating to relevant department when SLA Is not met
- Check Underwriting Requirements and provide feedback to brokers
- Follow up on application sent by Brokers
- Indexing client’s request and assisting back office with workloads.
- Established and fostered strong Personality and Good relationships through application of excellent interpersonal skills
Sales Consultant
Absa Bank Limited
Florida
04.2017 - 03.2019
- Provide client service and problem resolution excellence to reduce risk, losses and fraud to bank and its clients
- To identify and refer cross sell opportunities
- To manage security items such as credit cards and cheque book
- Refer any occurrences outside of mandate or authentication procedure to management to prevent fraud, risk and losses
- Checking of client credit profile, risk grade, credit payment patterns, credit history, unpaid debit order and bank account before submitting applications to credit
- Motivations of declined application if client's affordability is good, credit profile and check if client can afford installment in future
- Appealing and motivating for better interest rate on client’s bond and Other Credit lending
- Advising client on how to manage their salary and credit account in order for them to qualify for Credit Lending
- Bank statements for transactional accounts and personal loans
- Checking FICA and requesting relevant documents
- Updating client’s profile and uploading FICA document
- Fulfilling loan, overdraft and cheque application and pay-out
- Supervising new sales consultant and approving record of advice
- Opening and closing branch
- Sales for home loan
- Personal loan, overdraft, cheque account, saving account, vehicle finance, funeral cover, credit life, life cover and investment Assisting other departments when it's very busy.
Sales Consultant
Absa Transactional Banking
Auckland Park
02.2015 - 03.2017
- Authenticate client for any transactions by following relevant procedure and policies to ensure accuracy To identify and refer cross sell opportunities
- Do credit check when completing applications
- Follow-ups on captured applications
- Inbound and outbound sales for Personal Loan, Overdraft, cheque accounts
- Provide client service and problem resolution excellence to reduce risk, losses and fraud to bank and its clients
- General enquiries on loans and overdrafts
Education
Bachelor of Business Administration -
Mancosa
Johannesburg, South Africa 06.2021 - 10.2023
NQL6 In Banking - Banking And Financial Support Services
Milpark
Johannesburg South Africa 03.2018 - 03.2020
Regulatory Exam -
MoonStone
Sandton Johannesburg 01.2017 - 01.2017
National Certificate In Banking - Banking and Financial Support Services
Absa Bank (BankSeta)
Johannesburg South Africa 03.2015 - 10.2017
Diploma - Business Administration
PC Training & Business College
Johannesburg South Africa 02.2011 - 04.2013
Skills
Cross-selling expertise
Goal planning
High net worth individuals
Financial Advising
Relationship building and management
Sales expertise
Banking
Investment advice
Credit score understanding
Staff collaboration
Multitasking Abilities
Decision-Making
Teamwork and Collaboration
Problem-Solving
Product and service knowledge
Time management
Persuasive communication
Retention strategies
Product promotions
Interpersonal communication skills
Client Service
Problem solving strength
Giving presentations
Account servicing
Financial services
Investment planning
Financial planning
Gender
Female
Nationality
South Africa
Timeline
Private Banker
Absa Bank Sandton(Alice Lane)
03.2023 - Current
Bachelor of Business Administration -
Mancosa
06.2021 - 10.2023
Business Banker Assist & Virtual Private Banker
Absa Bank(Vitual Channel)
04.2021 - 02.2023
Senior Contact Centre Agent
Absa Life
04.2019 - 03.2021
NQL6 In Banking - Banking And Financial Support Services
Milpark
03.2018 - 03.2020
Sales Consultant
Absa Bank Limited
04.2017 - 03.2019
Regulatory Exam -
MoonStone
01.2017 - 01.2017
National Certificate In Banking - Banking and Financial Support Services
Absa Bank (BankSeta)
03.2015 - 10.2017
Sales Consultant
Absa Transactional Banking
02.2015 - 03.2017
Diploma - Business Administration
PC Training & Business College
02.2011 - 04.2013