HLAYISANI KHAHLAMBA
IT Desktop Support
Johannesburg,Gauteng
Summary
Motivated IT Desktop technician seeks new position in dynamic, growth oriented, company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling installing, configuring, Troubleshooting, and maintaining end user workstations and interrelated hardware and software, active Directory user management, escalating issues accordingly and maintaining. Communication with customers.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
IT Asset Clerk
CCISA
11.2022 - Current
- Attending ticket logged, Receiving stock and placing order when is needed, Monitoring assets coming in and going out and making sure keep record of in and out, Maintain and regularly update the company’s assets in the asset tracker.
IT Support Technician Internship
CCISA
03.2022 - 10.2022
- Providing technical support to users that experience technical issues, Attending tickets everyday making sure users are working well.
Call Centre Agent
MTN (CCISA)
01.2019 - 03.2022
- Help customers with complaints and questions, Assist calling Customer with Queries, Ensure all customer queries are attended to and resolved.
Store man
Denel Land System
07.2016 - 04.2018
- Receiving delivery from different suppliers, Binning, cycle count and making sure warehouse is always clean, Picking and package Assets and be ready for pick up, update stock using Qmuzik.
Education
Matric -
Okani commercial college, Limpopo, South Africa
Skills
Customer Service
Desktop support
Troubleshoot
Technical support
Problem solving
Microsoft Windows
Diploma in Information Technology
MCP and MCSA Windows Server 2012
User support and troubleshooting
Hardware diagnostics and setup
Software installation
Administrative Support
Administrative tasks
Database entry
Certification
MCSA Windows Server 2012(Broadband College of Technology 2015)
References
- CCISA, Ashlen Reddy, IT Asset Controller, ashlen.reddy@cci.digital, 0849542445/0743652180
- CCI South Africa, Keren Li, IT Project Administrator, Karen.Li@cci.digital, 0605012503
- Denel Land System, Retha Van Der Heever, Warehouse and Distribution Manager, Rethavdh@dlsys.co.za, 0126203328 or Cell :0827010028
Languages
English
Intermediate (B1)
Interests
Exercising and reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
HTML,C#, Visual Basic and Java
Timeline
IT Asset Clerk
CCISA
11.2022 - Current
IT Support Technician Internship
CCISA
03.2022 - 10.2022
Call Centre Agent
MTN (CCISA)
01.2019 - 03.2022
Store man
Denel Land System
07.2016 - 04.2018
Matric -
Okani commercial college, Limpopo, South Africa