Hlamalani Harriet Kekana
Quality Assurer
Johannesburg
Summary
Organized Quality Assurance Officer with commitment to excellence and more than 4years years of experience. Effective mentor promoting compliance and risk skills. Known for accuracy, efficiency and best-in-c work ethic. Honest individual with exceptional background spent in Banking industry. Engaging demeanor to work in demanding environments. Over 4 years in quality assurance, testing and process improvement. Methodical Quality Assurance with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Hardworking Quality Assurance with extensive knowledge of banks products, inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Quality Assurance Officer
First national bank
Johhannesburg
10.2018 - Current
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Monitored activities and supporting systems to meet compliance regulations.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Developed quality assurance plans by conducting call calibration and root cause analyses.
- Prepared and collection production reports.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Evaluated interactions between associates and customers to assess personnel performance.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Assessed products or services to evaluate conformance with quality standards.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Reported problems and concerns to management.
Sales Consultant
First National Bank
Johannesburg
09.2012 - 10.2018
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Checked client organization and agreements with company priorities through automating content management systems.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Education
High School Diploma -
Matric
Polokwane 01.2004 - 12.2004
Diploma in Computer Clerk And Software Specialist - Information Technology
Boston Business College
Polokwane 01.2005 - 12.2008
Regulatory Exam And NQF Level 5 in Banking - Banking And Financial Support Services
Moonstone And Char Tall Business
Johannesburg 01.2017 - 12.2017
Skills
Knowledge of quality systems
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Quality Assurance Officer
First national bank
10.2018 - Current
Regulatory Exam And NQF Level 5 in Banking - Banking And Financial Support Services
Moonstone And Char Tall Business
01.2017 - 12.2017
Sales Consultant
First National Bank
09.2012 - 10.2018
Diploma in Computer Clerk And Software Specialist - Information Technology
Boston Business College
01.2005 - 12.2008
High School Diploma -
Matric
01.2004 - 12.2004
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