HLAMALANI VANESSA NDHLOVU
TOURISM
Soweto
Summary
To have a challenging role in an ever-growing organization and to work towards my goals, utilizing my skills and give away the best of me. Sound ability to perform multi-task and meet deadlines. The immense flexibility to handling a variety of tasks and shift priorities simultaneously. Impressive interpersonal skills; and comfortable working effectively both independent and in a team environment.
Professional with experience in hospitality, prepared for role requiring strong customer service and communication skills. Known for ability to collaborate effectively within team and adapt to changing needs. Reliable in managing orders accurately and maintaining high standards. Focused on delivering results and ensuring guest satisfaction.
Overview
5
5
years of professional experience
2029
2029
years of post-secondary education
3
3
Languages
Work History
In-Room Dining Order Taker
African Pride Irene Country Lodge, Autograph Collection®
05.2024 - Current
- Upheld brand standards consistently throughout daily tasks and interactions with both guests and colleagues.
- Facilitated communication between room service staff and other hotel departments for seamless coordination of guest needs.
- Maintained a high level of accuracy while inputting orders into the system, reducing errors and miscommunications.
- Proactively identified opportunities for improvement within the order-taking process, implementing changes that led to better efficiency and enhanced guest experience.
WAITRESS
JUST BADELA FOOD AND WINE
01.2020 - 01.2021
- Checked and bussed tables while maintaining sanitation standards
- Checked with guest upon delivery of food items to promote satisfaction
- Advice guest on menu choices, accommodate request and noted preferences
- Worked flexibly to cater for special functions and events
- Served dishes with clear and concise descriptions
- Delivered genuine hospitality and greeted upon arrival
- Checked in with customers periodically to assist with additional needs and request
- Worked in a fast-paced environment, handled multiple priorities, and learned new procedures
Education
Certificate - Tourism And Travel Management
GTD TRAINING
HEAD OF LEARNING SERVICES ,TRAVEL CHANNEL05-2021
N4-N5 Certificate - TRAVEL AND TOURISM MANAGEMENT
CENTRAL JOHANNESBURG COLLEGE
01.2019 - 01.2020
Level 3 Diploma - CTH TOURISM AND HOSPITALITY MANAGEMENT
IIE ROSEBANK COLLEGE
01.2015 - 01.2018
NATIONAL SENIOR CERTIFICATE - undefined
PRINCESS HIGH SCHOOL
01.2010 - 01.2014
Skills
- MICROSOFT OFFICE
- COMPUTER LITERACY
- COMMUNICATION
- INTERPERSONAL SKILLS
Order accuracy
Guest service
Interactive communication skills
Menu memorization
Adaptive learning
Hospitality service expertise
Customer service
Excellent communication
Personal Information
- ID Number: 960201
- Gender: Female
- Nationality: South African
Timeline
In-Room Dining Order Taker
African Pride Irene Country Lodge, Autograph Collection®
05.2024 - Current
WAITRESS
JUST BADELA FOOD AND WINE
01.2020 - 01.2021
N4-N5 Certificate - TRAVEL AND TOURISM MANAGEMENT
CENTRAL JOHANNESBURG COLLEGE
01.2019 - 01.2020
Level 3 Diploma - CTH TOURISM AND HOSPITALITY MANAGEMENT
IIE ROSEBANK COLLEGE
01.2015 - 01.2018
NATIONAL SENIOR CERTIFICATE - undefined
PRINCESS HIGH SCHOOL
01.2010 - 01.2014
Certificate - Tourism And Travel Management
GTD TRAINING
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