Hlaloso Mackie
Northcliff
Summary
Dynamic HR professional with extensive experience at Vukani Gaming Corporation, excelling in payroll administration and regulatory compliance. Proven track record in streamlining recruitment processes and enhancing employee training initiatives. Adept at utilizing SAP and Sage software, while fostering strong customer relations and effective communication across teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Group Human Resource & Payroll Officer
Vukani Gaming Corporation (Pty)Ltd
Johannesburg
01.2021 - Current
- Streamlined recruitment by conducting thorough shortlisting and interviews while performing necessary ITC and criminal checks.
- Oversee salary preparations prior to release and ensured accurate employment contract preparation.
- Facilitated training and development by identifying employee needs across the country.
- Maintained internal communications through memos and announcements to engage employees effectively.
- Handled CCMA proceedings and conducted disciplinary hearings as needed.
- Collaborated with National GMs for HR matters and compliance adherence.
- Supported BBBEE initiatives by ensuring effective utilization of skills spend for compliance scoring.
- Updated organograms monthly to reflect organizational changes accurately.
Executive Personal Assistant
Vukani Gaming Corporation (Pty)Ltd
01.2015 - Current
- Scheduled meetings and managed diary for optimal time allocation.
- Coordinated travel arrangements to ensure smooth logistics.
- Conducted administrative duties to support overall operations.
- Consolidated national reports for Executive Committee meetings.
- Took minutes during meetings to document key discussions.
- Assisted in preparing reports and presentations for stakeholders.
- Ordered marketing materials and staff uniforms within budget constraints.
- Prepared marketing and uniform budget for financial year while investigating costs and variances.
National Administration Officer
Vukani Gaming Corporation (Pty)Ltd
01.2019 - 08.2024
- Managed office operations, ensuring efficient administrative support on a national scale.
- Captured S&T data for payroll processing to facilitate accurate compensation.
- Coordinated travel arrangements for employees to optimize scheduling and reduce costs.
- Resolved customer inquiries via telephone and email, enhancing service satisfaction.
- Processed travel claims to ensure timely reimbursement for staff expenses.
- Requested quotes and dispatched purchase orders using Sage software for cost management.
- Arranged car rentals for employees, ensuring seamless transportation solutions.
Technical Support Agent
Vukani Gaming Corporation (Pty)Ltd
01.2010 - 01.2015
- Provided technical support, achieving high first call resolution rates.
- Reviewed incident progress to ensure timely resolutions of issues.
- Resolved variances and disputes effectively across multiple sites.
- Supported field technicians within required timeframes to enhance service delivery.
- Compiled daily business reports to track performance metrics.
- Captured site and employee data accurately in Cems Zonke system.
- Prepared VAT invoices with necessary site information for compliance.
- Executed management requests promptly while adhering to gaming regulations.
Training Coordinator
Project Phakama (City of Johannesburg)
01.2007 - 12.2008
- Delivered training courses on SAP Navigation and various SAP modules within CIVC and CRM.
- Administered user manuals and training materials, including drafting reports on training outcomes.
- Coordinated venue bookings for SAP courses, ensuring all facilities met requirements.
- Arranged catering services for training sessions to enhance participant experience.
- Scheduled courses, monitored training timelines, and maintained accurate records of attendance.
- Compiled invite lists from HR and managed distribution of training invitations.
- Handled RSVP tracking and notified facilitators of confirmed attendees.
- Provided administrative support for training queries, redirecting as necessary.
Education
POST GRADUATE DIPLOMA - LABOUR LAW
UNIVERSIRTYOF JOHANNESBURG
Johannesburg12.2022
Advanced Corporate Law and Securities Law (Level 8) - Law
UNISA : UNIVERSITY OF SOUTH AFRICA
Southern Africa12.2021
HIGHER CERTIFICATE - CRIMINAL JUSTICE AND FORENSIC INVESTIGATION
UNIVERSIRTYOF JOHANNESBURG
Johannesburg12.2021
NATIONAL DIPLOMA - PARALEGAL STUDIES
UNIVERSIRTYOF JOHANNESBURG
Johannesburg12.2018
MATRICULATED - English, Southern Sotho, Economics, Mathematics, Accounting, Business Economics
TETELO SECONDARY SCHOOL
Soweto12.2004
Bachelor Of Commerce in Human Resource Management - Human Resources Management
Mancosa
JohannessburgSkills
- Microsoft Office Suite
- SAP
- Sage 300 People and Sage Evolution
- Payroll administration and processing
- Regulatory compliance and labor law adherence
- Employee onboarding and training
- Time management
- Customer service and relations
- Payroll auditing and reporting
- Garnishments and deductions management
- HR collaboration and employee benefits administration
Affiliations
- Midway Methodist Church of South Africa
- Circuit Young Women’s Manyano Secretary
References
- Kiasha Naidoo, Contact Centre Manager, Vukani Gaming Corporation, 011 695 0400
- Bandile Mogiba, CEO, Vukani Gaming Corporation, 011 510 7275
- Emelia Benjamin, FM, Vukani Gaming Corporation, 011 510 7232
Personal Information
Title: HR Administrator
Certification
- National gambling license
Languages
Sesotho
First Language
English
Upper Intermediate (B2)
B2
Timeline
Group Human Resource & Payroll Officer
Vukani Gaming Corporation (Pty)Ltd
01.2021 - Current
National Administration Officer
Vukani Gaming Corporation (Pty)Ltd
01.2019 - 08.2024
Executive Personal Assistant
Vukani Gaming Corporation (Pty)Ltd
01.2015 - Current
Technical Support Agent
Vukani Gaming Corporation (Pty)Ltd
01.2010 - 01.2015
Training Coordinator
Project Phakama (City of Johannesburg)
01.2007 - 12.2008
POST GRADUATE DIPLOMA - LABOUR LAW
UNIVERSIRTYOF JOHANNESBURG
Advanced Corporate Law and Securities Law (Level 8) - Law
UNISA : UNIVERSITY OF SOUTH AFRICA
HIGHER CERTIFICATE - CRIMINAL JUSTICE AND FORENSIC INVESTIGATION
UNIVERSIRTYOF JOHANNESBURG
NATIONAL DIPLOMA - PARALEGAL STUDIES
UNIVERSIRTYOF JOHANNESBURG
MATRICULATED - English, Southern Sotho, Economics, Mathematics, Accounting, Business Economics
TETELO SECONDARY SCHOOL
Bachelor Of Commerce in Human Resource Management - Human Resources Management
Mancosa
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