HLALISILE CHAMANE

• Interact with relevant customer (Retail) departments to resolve and manage day-to-day operational queries
• Managing interactions between customers and Vector at a appropriate level with key Vector departments including Operations, Supply Chain, Finance, and Administration (especially Commercial)
• Key Account Data Analysis and Performance Reporting Management
• Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions
• Manage overstocking and compile necessary reports.
• Build understanding of sales and rate trends by category/product and by customer type
• Monitor and collate sales performance by customer
• Manage product and product category take-on and exits; work with VSS; obtain formal sign-off
• Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross-functional understanding is maintained about the expectations of the Retail
• Obtain data and statistics from Supply Chain on SKUs and analyze performance trends on SKUs
• Monitor new products in conjunction with planning to ensure that no ‘out of stocks' occur
• Manage and monitor risky expiry stocks in conjunction with planning
• Analyze ‘bottom' slow-moving SKUs and action in conjunction with Planning and Retail
• Manage customer and channel take-on and exits and analyze customer trends (monitor the ‘tail')
• Manage the calendar of business reviews and update the template before every meeting with the sales of the next month, including the analysis of service levels which must be obtained from the demand forecasters
• Undertake competitive market research regularly
• Provide input on Retail/Vector related projects at the tactical level (e.g
• Turnaround time on vehicles between depots; improving inbound services)
• Customer insight and profitability management
• Identify areas for efficiency creation and joint projects to improve customer and Vector profitability
• Communicate requests from the Retail to relevant Vector stakeholders
• Provide research and data analysis for all proposed projects
• Work with the Commercial Department to establish relevant insights on viability
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution
• Support and drive the business core values
• Manage colleagues' and clients' expectations and communicate appropriately
• Demonstrating willingness to help others and meet team targets and objectives
• Training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists
• Participating in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable
• Maintain basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Record accurate and efficient records in customer database.
• Prospect engagements for new customers in target areas or demographics to bring in new business.

• Closely monitoring the performance of the outsourced network, identifying issues relating to trade, item and depots, provision of efficiency into supply chain processes and enable principals to focus on growth and profitability through complying month-end reports and executive summaries indicate sales growth for the principal.
• To ensure SLA performance by the depot through tight inventory controls, and to reporting back any deviance from SOP to Team Leaders and Principals where applicable and closely manage orders by handling no stocks and failed deliveries (updating where needed), and to ensure NDD alignment.

My duties include the following

• Tracking and coordinating all Principal specific activities, including (but not limited to) conducting order maintenance (following up on suspended orders and EDI errors etc.
• Communicating with Principals on all order-related issues and find solutions
• Maintaining and track depot stock issues
• Building and maintain relationships and trust with Principals
• Maintain communication with Principals and resolve conflicts where necessary
• Conducting on-going logistics reviews and troubleshoot challenges.
• Managing product expansion by completing documentation and submitting for loading onto system.
• Reporting on dead stock and overstocks
• Handling demand management.