Hi, I’m
Hlengiwe Khumalo
910159 Nqabeni Location, Pietermaritzburg
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
years of professional experience
Work History
PostNet
Supervisor
01.2020 - Current
Job overview
- Opening and closing the store
- Evaluating performance and providing feedback
- Helping to resolve employees issues and disputes
- Training new employees, providing guidance and support
- Doing bank transfers, refunds, receiving new stock
- Ordering of new stock and making sure stock is available at all times
- Cashing up all the tills at the end of the day
- Plans employee shifts and work schedules
- Answering customer questions regarding shipments
- Evaluating customer needs and determine appropriate action referring their questions to management when necessary
PostNet
Counter Clerk
01.2016 - 01.2020
Job overview
- Providing service to walk in and phone - in customers
- Assisting customers in determining the proper courier service for their needs and finding the right courier rate for their budget
- Assisting customers with sending and receiving parcels
- Keeping the store neat and clean
- Packing and counting of stock
- Assisting customer identify proper packaging for their parcels and helping them package their parcels
Ravina Maharaj & Associates
Receptionist
01.2015 - 12.2015
Job overview
- Welcoming customers and directing them accordingly
- Answering the phone and taking messages
- Keeping the office clean
- Delivering documents to other law firms and courts
- Scheduling appointments
MS Cyberzone Internet Café
All round internet café assistant
07.2014 - 12.2014
Job overview
- Typing of CV and other documents
- Scanning, Emailing, Binding, Faxing
- Opening and Closing the store
- Cashing up at the end of the day
- Cleaning and tiding up the store before closing
The Unlimited
Call centre operator
01.2012 - 12.2012
Job overview
- Selling products to customers over the phone
- Capturing customers details on the system
- Convincing customers to buy products
- Cold calling clients and validating leads
Education
Kharina Secondary School
Senior Certificate
Skills
- Team building
- Effective communication
- Organization
- Problem-solving
- Delegating
- Independent thinking
References
- Gugu Goqo, Manager, 033 342 0472
- Ravina Maharaj, Owner, Ravina Maharaj & Associates, 033 811 5251
- Jason Mclennan, Store Owner, PostNet, 033 342 0472/076 113 9904
- Mr Mbusi Sishi, Internet Café Owner, 084 806 1118
Personal Details
- Gender : Female
- Date of Birth : 1987/11/01
- Driver's Licence : Code 10
Timeline
Supervisor
PostNet
01.2020 - Current
Counter Clerk
PostNet
01.2016 - 01.2020
Receptionist
Ravina Maharaj & Associates
01.2015 - 12.2015
All round internet café assistant
MS Cyberzone Internet Café
07.2014 - 12.2014
Call centre operator
The Unlimited
01.2012 - 12.2012
Kharina Secondary School
Senior Certificate
12/2007