Hireshaa Moodley

• Streamlined communication between drivers, warehouse staff, and customers to ensure accurate order fulfillment and timely delivery.
• Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
• Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
• Improved accuracy in billing processes by diligently reviewing invoices for errors before submission to accounting departments.
• Maintained a clean and orderly dispatch area, fostering a professional environment conducive to productivity and team morale.
• Assisted in the recruitment and training of new dispatch personnel, ensuring smooth onboarding and consistent performance standards.
• Supported inventory control efforts by accurately tracking incoming shipments from suppliers and outgoing deliveries to customers.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Generated reports to track deliveries and maintain proper records and documentation.
• Scheduled deliveries and pickups according to customer needs.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Assisted in resolving customer complaints and grievances.

• Target- 140 Cold Calls Daily
• Generated high-quality leads by researching and identifying potential clients through various online platforms.
• Follow up calls for meetings or upgrades, Setting up meetings for sales reps, Sending out meeting requests

• Reading, monitoring & responding to emails in the absence of the manager
• Handling daily scheduled tasks and provide administrative support for entire department.
• Answering telephone calls & liaising with clients
• Planning & organizing existing client meetings
• Preliminary email drafting & correspondence on managers behalf
• Prepare & revise quotes / Presentations
• Liaise with customers for upgrades or contract renewals/ Completing documentation needed for processing of deals as well as drafting insurance/ ownership letters
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Create and update file records to maintain document compliance.

• Monthly Brag albums for suppliers
• Monthly sales review for management
• Various Qlikview sales reports for reps and suppliers
• Hampers for customers and suppliers
• Stock upliftment paperwork
• Courier POS to other regions for upcoming promos, Fridges (Cooler requests, repairs, upliftments)
• Monthly sales trackers for ongoing promos
• Assisting at SG golf days and promoting products
• Managing POS cage in warehouse and ensuring supplies are distributed evenly amongst FSM’s and Reps
• Managing rep incentives
• Ordering office supplies such as upliftment books, tags and return bags as well as business cards
• Completing documentation for monthly fuel and cell phone reimbursements
• Assisting at sales team buildings, Compiling feedback for supplier gap reports
• Managing golf day equip (Banners, Gazebo, Flags etc..)
• Updating files on a regular basis, Training new reps on our upliftment procedure
• Compiling and managing special delivery requests,
• Managing customer complaints & queries
• Managing and ordering hamper stock when needed
• Serve as a back up to cancel orders on the system

E-Commerce Duties (National)

• Managing SG whatsapp line and attending to queries,
• Manging SG info email address
• Manage and assist with online registration queries
• Assist with ITSM calls logged
• Maintain and upload images onto cell shop (SG website)

• Processing Group Account orders
• Managing the Group Account WhatsApp line
• Monthly fuel claims
• Monthly sales presentations/ brag books
• Compiling and consolidating data/ feedback for reports
• Managing and maintaining rep stock room
• Assisting with planning & organizing events, Managing sales manager & trainers calendars
• Booking monthly trainings with clients
• New product listings
• Assisting switchboard & walk in clients from time to time
• Sorting and packaging POS items for Group Account clients
• Assisting with gap reports
• Arranging promo stock for clients
• Managing sales supplier invoices for Faith sign off
• Facilitating GA site Applications