Hilton Ricardo Sauls

• Expanded customer base through cold calling, networking, and relationship build
• Knocking on doors and presenting different products supplied.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Maintaining current client base and keeping them up to speed with price changes and delivery of products.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Communicated with clients to understand property needs and preferences.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Liaised between buyers and sellers to provide positive experiences for both parties..
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provide expert advice on current trend and market conditions and legal requirements.
• Comply with all legal obligations related to the sale of an immovable property.

• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Managing of intern agents.
• Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
• Sign off offer to purchase and mandates and collate FICA documentation.
• Secured prime listings by demonstrating comprehensive marketing strategy to potential sellers.
• Arrange training with conveyancing attorneys for intern agents.
• Cold calling home-owners for market related valuations and mandates to sell their immovable property.

• Marketing a new brand and products at pharmacies and health stores.
• Facilitated promotions at health stores and markets.

• Facilitating the sale of properties.
• Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
• Grew client base through diligent prospecting and consistent follow-ups on leads and referrals.
• Liaising with attorneys and all relevant parties involved with the sale of a property.
• Promoted property sales through adverts, open houses and participation in multiple listing services.
• Compared listed property with recently sold estates of similar nature to determine competitive market prices.
• Advised prospective clients on current market activities and desirable opportunities in neighbourhoods.
• Provided weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency.
• Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.

• Company Overview: Cape Town, Western Cape
• Consulted with clients to assess and meet short- and long-term financial goals.
• Promoted business to increase customer base and grow revenue.
• Counselled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability.
• Researched financial market trends to stay abreast with updates and provide proper forecasting and planning for clients.
• Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
• Regularly reviewed accounts to verify economic changes, situational concerns and financial performance, modifying plans to meet expectations of clients.
• Identified client financial goals and risk tolerance to recommend retirement planning, providing life cover, disability cover, dread disease cover, investing savings products, Medical aid and estate planning.
• Cape Town, Western Cape

Streamlined internal processes for improved efficiency in client servicing operations, resulting in faster response times and higher client retention rates.

Played a key role in the successful onboarding of new clients by guiding them through comprehensive orientation processes tailored to their specific needs.

Developed strong relationships with clients, leading to increased trust and long-term partnerships.

Recorded details from customer communications on CRM.

Facilitated training sessions for junior team members on product offerings and industry-specific knowledge, strengthening overall competence within the team.

Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.

Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Coordinated cross-functional teams to deliver tailored solutions that met unique client needs and expectations.

Managed a diverse portfolio of high-profile accounts, ensuring timely delivery of services and adherence to budget constraints.

• Handle irate customers, ensure client satisfaction.
• Inbound intermediary calls.

• Accepting payments of parking fines issued.
• Authorising of vehicle to be impounded.
• Corresponding with residents regarding parking permits.
• Responding to disputes.
• Reconciling payments and invoices.

• Assisting client with any enquiry relating to their policies.
• Finalising payments of matured policies, loans and cash withdrawals.
• All administration including changing debit order bank details, adding beneficiaries and issuing of tax certificates.

• Opening new bank account.
• Assisting with issuing of new credit cards, cheque books.
• All customer enquiries.