Hilton Mazombwe
Capetown ,South Africa
Summary
Hospitality professional with over 9 years of experience in food and beverage service, customer service, bar operations, and guest relations. Skilled in delivering exceptional guest experiences in fast-paced environments while maintaining high standards of hygiene, safety, and professionalism. Experienced in teamwork, conflict resolution, and multicultural workplaces. Seeking to contribute my hospitality expertise to a leading international cruise line.
Overview
9
9
years of professional experience
Work History
Waiter | Barista |
EL TICO BEACH CANTINA – Jersey, United Kingdom
08.2023 - 05.2026
- Delivered exceptional food and beverage service in a fast-paced environment.
- Prepared and served specialty coffees, cocktails, and beverages to company standards.
- Processed guest orders accurately while ensuring a positive dining experience.
- Maintained high standards of food safety, hygiene, and sanitation.
- Resolved guest inquiries professionally and supported smooth team operations.
Waiter |Bartender
URBANTONICS – Cape Town, South Africa
01.2017 - 07.2023
- Delivered outstanding food and beverage service in a high-volume environment.
- Processed orders accurately and accommodated special guest requests.
- Prepared and served coffee, beverages, and cocktails to company standards.
- Increased sales through effective upselling and guest engagement.
- Maintained hygiene, inventory control, cash handling, and strong team performance.
CORE COMPETENCIES
- Guest Service Excellence
- Food & Beverage Service
- Bar Operations & POS Systems
- Cash Handling & Inventory Control
- Food Safety & Hygiene
- Guest Relations & Upselling
- Problem Solving & Teamwork
- Time Management & Attention to Detail
- Safety Compliance
- Multicultural Team Environment
EDUCATION
Certificate of Higher Education
Glen View High School
Harare, Zimbabwe
Completed -2016
REFERENCE
Reference Available Upon Request
Additional Information
- Nationality: Zimbabwean
- Languages: English (Fluent)
- Current Location: Cape Town
- Passport: Available
Timeline
Waiter | Barista |
EL TICO BEACH CANTINA – Jersey, United Kingdom
08.2023 - 05.2026
Waiter |Bartender
URBANTONICS – Cape Town, South Africa
01.2017 - 07.2023