Hilda Vilakazi
Front Office Associate
Daveyton,GP
Summary
To be part of an agile team, and an environment which encourages growth and development to succeed personally, and professionally. An out of the box thinking workplace where I can utilize my skills and knowledge appropriately.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Receptionist
Premier Hotels OR Tambo
03.2024 - Current
- Do hand over with night shift, take out float and ensure you have enough change
- Read hand over book and check that the phone system is working
- Print contingency report (arrival list, departure list, guest inhouse, housekeeping report)
- Check arrivals and phone to guarantee all non-guaranteed booking
- Make sure all reg card for arrivals are printed and keys are precut
- Make sure all rooms have been changed by housekeeping to VC
- Follow up on late departure with housekeeping
- Check ground and make sure the is payment or voucher and rooming list
- Check stationary (pens, staples, keycard and keycard holder)
- Print all correspondence pertaining to reservation from emails
- Do pit check and double check rates in the system, voucher or confirm if they correspond
- Cancel all non-guaranteed booking by 6pm
- Make sure all voucher, orders, proof of payment have been attached to reg card
- Request all dinner dockets at 10pm from the restaurant and file them to pit
- Do handover to night shift and start with your banking
- Reception should be left clean and tidy for the next shift
Admin Assistant
Caiphus Nyoka Secondary School
01.2021 - 03.2022
- The administration task at the secondary school included developing a year plan and maintaining student’s education records.
Customer Care
CNA Edcon
08.2017 - 03.2020
- Account assistant- Managing existing customer accounts and assist customers to open new accounts, and stock management. Attend to customer calls inquiries.
Education
Certificate - Disaster Management
University of South Africa
06.2020
Skills
Microsoft application, Communication skills, and customer focused
References
- Nomawethu, Boloshe, 0826247427, Caiphus Nyoka School
- Matshepo, Legodi, 0723776206, Premier Hotels OR Tambo
PERSONAL DETAILS
- Date of birth: 04/02/1991
- ID number: 910240382082
- Driver’s license: Code 10
- VILAKAZIN073@GMAIL.COM
- 0799036699
- 278 PHASWANE STREET
- DAVEYTON 1520
Certification
Ethics in the Public service
Timeline
Ethics in the Public service
01-2026
Receptionist
Premier Hotels OR Tambo
03.2024 - Current
Admin Assistant
Caiphus Nyoka Secondary School
01.2021 - 03.2022
Customer Care
CNA Edcon
08.2017 - 03.2020
Certificate - Disaster Management
University of South Africa