Hilda Phadziri
Alexandra
Summary
Dedicated Wheelchair Assistance professional with strengths in accessibility support and customer care. Monitors and assists customers to ensure a safe and comfortable travel experience. Enhances service quality by responding promptly to individual needs.
Detail-oriented Cleaner skilled in maintaining high cleaning standards and safety compliance. Executes cleaning tasks efficiently within tight timeframes, ensuring hygiene and cleanliness across various environments. Communicates effectively with supervisors to maintain quality service.
Overview
10
10
years of professional experience
Work History
Wheelchair assistance
Menzies Aviation
Johannesburg
04.2022 - 01.2023
- Updated passenger records with special service requests, including meal preferences and wheelchair assistance, for tailored travel experiences.
- Monitored participants throughout activities, providing immediate assistance and support to those in difficulty.
- Offered assistance to elderly and disabled customers, improving accessibility and service quality.
Cleaner
Menzies Aviation
Johannesburg
11.2021 - 03.2022
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Cleaning airplaanes as they land at the airport
- Followed cleaning checklists to match quality specifications for each space.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
Cashier
Superbet
Johannesburg
03.2015 - 10.2018
- Offered friendly greetings and farewells, creating a welcoming environment for all Customers.
- Cashing out for customers as they buying their bets and making sure all the money balance with the sales at the end of shift
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
Industrial Cleaner
Meondo Cleaning Services
Johannesburg
07.2013 - 05.2016
Education
NVQ Level 4 -
Isifisosethu secondary School
Johannesburg, GP01-2008
Skills
- Customer service
- Accessibility support
- Cleaning standards
- Time management
- Communication skills
- Safety compliance
- Wheelchair assistance
- Cleaning techniques
- Check-in assistance
Languages
English
Intermediate
B1
Watching soccer, Going out
- Watching games at the stadium
- Going out with friends or family
Timeline
Wheelchair assistance
Menzies Aviation
04.2022 - 01.2023
Cleaner
Menzies Aviation
11.2021 - 03.2022
Cashier
Superbet
03.2015 - 10.2018
Industrial Cleaner
Meondo Cleaning Services
07.2013 - 05.2016
NVQ Level 4 -
Isifisosethu secondary School