Hester Jansen Van Vuuren
Food Services
George
Summary
Accomplished Food and Beverage Manager with a proven track record at Nelson Mandela University and at the George Golf Club, enhancing service delivery and operational efficiency. Expert in cost control and sanitation standards, I excel in team building and employee supervision. Achieved significant waste reduction, optimizing stock levels by implementing innovative inventory management systems.
Overview
38
38
years of professional experience
Work History
Food and Beverage Manager
Nelson Mandela University
11.2023 - 04.2024
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Proprietor George Golf Club Halfway House
Self
04.2006 - 04.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Organized successful special events that contributed to increased sales figures.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
Real Estate Agent
Homenet Real Estate
03.2002 - 11.2005
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Restaurant Owner
Self
03.1997 - 04.2001
- Implemented effective inventory management systems to minimize waste and control food costs.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Owner Home Cosmetic Sales
Self
07.1986 - 08.1996
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
PA Diploma - PA
Pretoria Technicon
Pretoria 04.2001 -
Matric - General
Vereeniging High
Vereeniging 04.2001 -
Skills
Food and Beverage Operations
Cost Control
Service Delivery Management
Operations Oversight
Labor Management
Sanitation Standards
Team building
Employee Supervision
Self Motivation
Reliable and Responsible
Interpersonal Skills
Timeline
Food and Beverage Manager
Nelson Mandela University
11.2023 - 04.2024
Proprietor George Golf Club Halfway House
Self
04.2006 - 04.2022
Real Estate Agent
Homenet Real Estate
03.2002 - 11.2005
PA Diploma - PA
Pretoria Technicon
04.2001 -
Matric - General
Vereeniging High
04.2001 -
Restaurant Owner
Self
03.1997 - 04.2001
Owner Home Cosmetic Sales
Self
07.1986 - 08.1996
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