Herwin Leendertz
Director
Summary
I am prompt with building relationships with anyone and providing exceptional customer service. I am organized and dependable candidate and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A resourceful Project Manager with 3+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. I have monitored projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. I am knowledgeable in accounting principles, bookkeeping, budget, and financial management. In my past I came from a sales back ground working 10+ years in sales and managing my own sales team.
Overview
2022
2022
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Project Manager /Lead Plumber
A and M PLUMBING
Cape Town
03.2019 - 01.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for small and large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Negotiated and managed third-party contracts related to project deliverables.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned and scheduled phases for large projects.
Technical Support
SPARK ATM SYSTEMS
Cape Town
4 2014 - 2 2019
- Monitor connectivity of over 5000 ATM’s to the host and resolve all terminal status issues and error
- Outbound customer care such as loading ATMs, diagnosing and fixing problems telephonically
- Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
- Troubleshoot and resolve issues when systems are down or problematic
- Management of projects including software upgrades, receipt printer graphics and ad screens
- Monitor critical sites and ensure that it's actioned
- Log over 60+ inbound and outbound calls on an in-house Database system
- Manage relationships and liaise with third party service providers
- Ensure constant revision and refining of processes and procedures
- Be available for the on-call cycle on weekends, public holidays or weekend shift work
- Report on data and deliverables on a timely basis
- Reporting of data and deliverables on a timely basis
- Provided technical support in troubleshooting process-related problems, resulting in improved production efficiency.
Business Development Consultant
SPARK ATM SYSTEMS
Cape Town
02.2011 - 03.2014
- Develop business with the assigned accounts
- Allocate appointments to Sales reps
- Create strategic development plans, including active sales pipeline and implementation, to build new profitable business
- Track and report progress with implementation of strategic planning
- Ensure that an adequate pipeline of new client business opportunities is generated
- Build and maintain long-lasting customer relationships
- Liaise closely with Sales Reps and Owners of the business
- Ensure sales consultants time is managed efficiently - Intelligent planning of routes and driving times
- Ensure that sales targets are achieved
- Analized competitor strategies and market trends to stay ahead in competitive landscape.
- Improved client retention rates with tailored relationship management strategies and regular engagement activities.
- To foster collaboration and good working relations within the Sales team and other departments within the company
- To ensure positive contribution toward continuous improvement
- Negotiated contracts and closed sales with new and existing clients.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Marketed services to current clients as well as local and national businesses resulting in R250 000+ in revenue.
Team Leader
GLOBEX DIRECT
Bellville
07.2009 - 11.2010
- Set monthly and daily sales goals for outbound call team according to company objectives
- Monitor 20+ calls by listening in randomly
- Assisted in recruitment to build team of top performers.
- Prepare performance reports for the Contact Centre Manager
- Ensured script was always followed by team members on call
- Performed removals from call rotation of people who requested to be taken off the call list
- Update computer leads
- Motivate staff to reach sales goals through contests and bonuses
- Supervise outbound team to ensure they followed computer-generated lead order and exhibited courtesy at all times
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Education
Diploma - CPD Accredited - Plumbing Studies - Revised
Alison
Online 01.2022 - 10.2022
No Degree - N5 - Financial Management
Northlink College
Bellville, South Africa 01.2005 - 06.2005
N4 Certificate - Financial Management
Northlink College
Bellville, South Africa 01.2004 - 06.2004
N3 - National Senior Certificate - Business English, Sake Afrikaans, Small Business Management & Entrepreneurship, Computer Practice, Economic & Legal, Office Practice, Financial Accounting
Northlink College
Bellville, South Africa 01.2003 - 12.2003
PC Technician - Windows 7, CompTIA Strata, CompTIA A+ 701 and 702, Customer service, CompTIA N
IT Business Campus
Bellville, South Africa 03.2014 - 05.2014
Effective Negotiation -
Dynamix
Cape Town, South Africa 01.2012 - 01.2012
Skills
MS word
Dependants
2
Personal Information
- ID Number: 8504125158082
- Health Status: Excellent
- Date of Birth: 04/12/85
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
References
- Faizel Coetzee, Director, A and M PLUMBING, 072 397 9910
- Kim Hendricks, Technical Support Manager, SPARK ATM SYSTEMS, 084 323 2820
- Delmari Ehlers, Business Developer Manager, SPARK ATM SYSTEMS, 083 410 2058
- Bertram Witbooi, Manager, GLOBEX DIRECT, 062 081 3495
- Seymour Francis, Operations Manager, INNOVATIVE FINANCIAL SOLUTIONS, 074 423 2044
- Leon Thiart, Operations Manager, 4-LIFE DIRECT, 082 766 3088
Timeline
Diploma - CPD Accredited - Plumbing Studies - Revised
Alison
01.2022 - 10.2022
Project Manager /Lead Plumber
A and M PLUMBING
03.2019 - 01.2022
PC Technician - Windows 7, CompTIA Strata, CompTIA A+ 701 and 702, Customer service, CompTIA N
IT Business Campus
03.2014 - 05.2014
Effective Negotiation -
Dynamix
01.2012 - 01.2012
Business Development Consultant
SPARK ATM SYSTEMS
02.2011 - 03.2014
Team Leader
GLOBEX DIRECT
07.2009 - 11.2010
No Degree - N5 - Financial Management
Northlink College
01.2005 - 06.2005
N4 Certificate - Financial Management
Northlink College
01.2004 - 06.2004
N3 - National Senior Certificate - Business English, Sake Afrikaans, Small Business Management & Entrepreneurship, Computer Practice, Economic & Legal, Office Practice, Financial Accounting
Northlink College
01.2003 - 12.2003
Technical Support
SPARK ATM SYSTEMS
4 2014 - 2 2019
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