Hertha Inamutwaala Shiimi

Overall responsibility: Oversee and ensuring seamless,accuracy and timely execution of the CMA transactions, maintaining compliance regulations by Bank of Namibia and all other regulations bodies , and providing expert support to internal and external stakeholders.

1. Payment Processing & Operations Management

• Optimize straight-through processing (STP) rates and minimize transaction errors by enhancing payment workflows
• Implement automation and digital solutions to improve processing efficiency and transparency.

2. Helpdesk & Client Support

• Provide expert-level support for CMA payment inquiries, investigations, and dispute resolution, ensuring timely issue resolution.
• Develop and maintain service-level agreements (SLAs) to improve response times and service quality for payment-related queries.

3. Risk Management & Compliance

• Ensure all international payments adhere to regulatory requirements, and sanctions screening.
• Keep up to date with regulatory changes affecting cross-border payments and adapt the necessary operational adjustments.

4. Relationship building and Collaboration

• Develop and maintain strong relationships across key stakeholders

5. People Management

• Lead and manage a high performing team
• Drive workforce planning, recruitment and talent skills development.

• Controlling the suspense accounts for the daily settlement clearing between banks to limit interest claims and promote a positive reputation for the bank.
• Controlling the accuracy of the database that keeps statistical data on deals, both international and domestic.
• Assisting dealers with Money Market system Risk101, the NISS system or any other relevant system functions to ensure efficiency and optimal system utilization.
• Checking and authorizing all Money Market deals on the various systems to ensure accurate holding positions information.
• Providing account statements to clients on their investment accounts and attend to queries which may arise.
• Check and authorize of all Money Market manual journal entries to ensure accuracy and relevance.
• Checking daily reports such as thee daily batch proof and daily general ledger as well as relevant templates.
• Maintenance of FNB certificates and record keeping.
• Monitoring suspense account, ensure all outstanding items investigated and cleared on time.
• Overall operations and performance of the Money Market desk.

• Confirmations and Settlements of Money Market transactions.
• Preparing and capturing transactions entries on various systems such as NISS, Bancs, Incentage, GL Upload.
• Maintaining of FNB certificates and record keeping.
• Monitoring suspense account, ensure all outstanding items investigated and cleared on time.
• Monthly returns to FAS and other departments: Rebates to Accountant, Maturity split, Call loans, BOP. Consolidated Suspense, declaring foreign Payments, internal and external clients.
• Coordinating of the Foreign Exchange Options confirmation between South Africa and the clients

• Ensuring compliance with Forex procedures/processes.
• Coordinating and Executing spot and forward foreign exchange deals. Processing all legitimate international payment.
• Ensuring that all transactions are processed accurately, timeously and correctly.
• Ensuring all suspicious transactions are reported. Ensuring prompt query resolutions.
• Discuss Foreign exchange rate with client and Dealers.
• Reconcile Payments. Ensuring full compliance with exchange control regulations for the bank.
• Accurately process all high value payment through the NISS system as well as online banking.