Herschelle Booys
CAPE TOWN,South Africa
Summary
Accomplished professional with extensive expertise in field operations management and on-site client assistance. Demonstrates proficiency in advanced diagnostic tools, multimeters, and diagnostic software for fault detection and resolution. Skilled in field repairs, hardware installation, machine programming, equipment calibration, and preventative maintenance. Adept at technical diagnosis and training staff to ensure optimal technical equipment maintenance and software upgrades.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior field service technician
Global Payment Technology
Cape Town, Western Cape
01.2021 - 04.2025
- Cash equipment, Cash devices
- Coin Process lines
- Site visits for new installations and new projects
- Able to read and understand technical diagrams
- Software updates on machines
- Updating all calls logged to be updated, within service level agreement
- Performed diagnostic tests, identified root cause of issues efficiently.
- Documented service reports meticulously for effective record keeping and future reference.
- Improved machine life span through precise calibration of control components.
- Facilitated smooth operations with routine maintenance of field devices and systems.
- Ensured customer satisfaction by providing prompt after-sales service.
- Increased product reliability by conducting thorough equipment inspections and preventive maintenance.
- Handled emergency service calls outside normal working hours for uninterrupted operation.
- Collaborated with sales teams to provide comprehensive technical input at client meetings.
- Executed repair tasks, ensured minimal downtime of equipment.
- Assisted in product installation for optimal function and efficiency.
- Managed complex technical issues for improved customer satisfaction.
- Provided on-site customer support to ensure seamless operational flow.
- Inspected devices, systems and components to successfully identify repair and replacement needs.
- Ran cables to connect devices, equipment and power sources to newly installed systems.
- Documented installation, maintenance and repair activities for technical tracking and billing requirements.
Field Service Technician
Vend Fresh
Cape Town, Western Cape
01.2020 - 01.2021
- Duties
- Maintenance and Repairs of Vending and coffee machines
- Managed inventory of spare parts efficiently, avoiding delays in repair work.
- Achieved optimal equipment performance by performing regular maintenance tasks.
- Diagnosed complex technical issues, resulting in improved machine functionality.
- Installed new hardware components to upgrade existing systems.
Technical Manager
Avansa Business Technology
Cape Town, Western Cape
01.2018 - 01.2019
- As Technical Manager my responsibilities is to manage the technical department and technicians to ensure that their daily duties are done and reach their monthly targets
- Handling of new projects
- Giving input to make the business environment a better place and on how to be more profitable
- Assisting technicians with field work and do site inspections after technicians installed equipment
- Understanding of diagrams and procedures of new equipment / products
- Provide advice and guidance for the technical team
- Prioritised tasks according to business needs, maximised team output.
- Coordinated cross-functional teams to achieve project goals.
- Demonstrated excellent problem-solving skills in diagnosing hardware and software issues.
- Developed innovative solutions for complex technical problems.
- Ensured timely completion of projects through effective resource management.
Technician
Cash Automation- CA
Cape Town, Western Cape
01.2017 - 01.2018
- Duties & Specializing in the following:
- Drop Safes
- Installation of drop safes and UPS
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Part of my duties were to ensure the machines is in good working conditions by doing repairs, services, fault finding, software updates and calibrating of machines
- Installed and repaired electrical and mechanical components and systems to meet project specifications.
Field Technician
Global Payment Technology
Cape Town, Western Cape
01.2015 - 01.2017
- Duties & Specializing in the following:
- Note Sorters
- Coin Counters
- Validators
- Tub Systems
- Drop Safes and installations
- Repairs on entry level UPS
- Software on devices (Testing of new software)
- Installed new hardware, improving system efficiency.
- Calibrate machines
- Repaired damaged equipment, ensuring minimum downtime.
- Performed diagnostic tests for accurate fault detection.
Education
Computer Networking
Alison
Cape Town, Western Cape 04.2001 -
Comptia A+
Alison
Cape Town, Western Cape 04.2001 -
Comptia N+
Alison
Cape Town, Western Cape 04.2001 -
Skills
- Field operations management
- On-Site client assistance
- Advanced diagnostic tools familiarity
- Competent use of multimeters
- Use of diagnostic software
- Fault detection and resolution
- Field repairs expertise
- Hardware installation expertise
- Machine programming familiarity
- Equipment calibration and testing
- Preventative maintenance understanding
- Technical diagnosis
- Training staff
- Technical equipment maintenance
- Software upgrades
- Technical support
- Site inspection
Languages
Afrikaans
English
Custom
- Patrick Owen, Branch Manager, Global Payment Technology -GPT, 073 145 8703
- Riaan Greyvenstein, Technical Manager, Cash Automation -CA, 083 7981 1145
- Darian Liprini, Director, Avansa Business Technology, 084 367 8940
- Ross Mckenzie, Director of Vend Fresh, 071 257 2731
Personal Information
ID Number: 9505305077082
Affiliations
- Sports
- Cars
Certification
Comptia A+ ID 1961-6533814
Comptia N+ ID 1480-6533814
Timeline
Senior field service technician
Global Payment Technology
01.2021 - 04.2025
Field Service Technician
Vend Fresh
01.2020 - 01.2021
Technical Manager
Avansa Business Technology
01.2018 - 01.2019
Technician
Cash Automation- CA
01.2017 - 01.2018
Field Technician
Global Payment Technology
01.2015 - 01.2017
Computer Networking
Alison
04.2001 -
Comptia A+
Alison
04.2001 -
Comptia N+
Alison
04.2001 -
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