Hermia Pietersen
Supply Chain Coordinator
Noordgesig
Summary
Motivated and adaptable Supply Chain Coordinator with a strong foundation in logistics coordination, order processing, and supplier communication. Known for accuracy, problem-solving, and the ability to work under pressure to meet tight deadlines. Eager to contribute to a dynamic supply chain team and support continuous improvement initiatives.
Overview
24
24
years of professional experience
1
1
Language
Work History
Customer Liasson- Account Manager
Collaborative Packaging
09.2025 - 01.2026
- Managed requests and resolved issues for 100+ clients, ensuring high satisfaction levels and sustaining long-term positive relationships.
- Streamlined order processing and invoicing by overseeing job cards and purchase orders, accelerating invoice generation and reducing billing errors by up to 40%.
- Served as the primary point of contact for 25+ client accounts — including Tigerbrands and CR Brands — coordinating demand forecasts, raw material planning, and production schedules on a daily basis.
Customer Service Representative
Molenaar Industrial Technologies
02.2025 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Debt Collection Functions
CUSTOMER SERVICE REPRESENTATIVE EXPORT CUSTOMER SERVICE REPRESENTATIVE
NAMPAK I&CS
08.2015 - 08.2025
- Processed international and local orders across Africa and Europe, coordinating product details across courier companies and the warehouse to consistently manage 100+ orders monthly with precision and reliability.
- Streamlined commercial invoicing by preparing proforma invoices and overseeing end-to-end customs documentation, processing 100+ invoices annually in full compliance with international trade requirements.
- Reduced invoice processing time by implementing a new digital approval workflow, saving 10+ hours per week and significantly improving team efficiency and turnaround speed.
- Collaborated with logistics and warehouse teams to track shipments and update clients on delivery statuses, improving transparency.
LAB ADMINISTRATOR
SGS – BOOYSENS
02.2015 - 07.2015
- Drafted 50+ correspondence pieces and reports for senior managers, ensuring accuracy and professionalism while streamlining internal communication workflows.
- Expedited lab report finalization by coordinating HOD signatures, cutting turnaround time by over 50% and ensuring timely delivery of critical lab results.
CUSTOMER SERVICE REPRESENTATIVE
NAMPAK I&CS
01.2013 - 06.2014
- Resolved 20+ customer issues daily, addressing billing inquiries, product returns, and technical support requests through active listening and solution-focused engagement.
- Improved customer satisfaction by earning 25+ positive reviews, consistently addressing concerns with empathy and resolving problems promptly and professionally.
- Achieved a 50% first-contact resolution rate by thoroughly investigating customer inquiries, responding with empathy, and escalating complex issues to the appropriate teams.
- Improved processing time by up to 20% by streamlining customer service and administrative workflows, ensuring efficient and accurate handling of customer information.
SALES CONSULTANT
CELL C – NORTHGATE
06.2011 - 12.2012
- Advised customers on 100+ Cell C products, tailoring recommendations to individual needs and ensuring informed purchase decisions through personalised and knowledgeable service.
- Optimised sales processes by implementing targeted performance strategies, driving a 40% increase in sales conversion rate and consistently exceeding sales targets.
- Educated customers on the full range of Cell C products and services, addressing inquiries with clarity and confidence, resulting in a 95%+ customer satisfaction rate.
CALL CENTRE AGENT
MULTICHOICE- RANDBURG
05.2010 - 04.2011
- Improved call handling efficiency by streamlining call processes and reducing average handling time by 3–5 minutes per call through effective communication, active listening, and rapid issue diagnosis.
- Maintained quality standards by strictly adhering to company policies and procedures, ensuring accurate and professional communication across all interactions, and achieving a 70% quality assurance score.
- Handled inbound and outbound calls, providing timely and effective solutions to customer inquiries, complaints, and technical issues.
- Achieved high customer satisfaction by actively listening, empathizing, and resolving issues during first contact, resulting in a 95% resolution rate.
- Maintained and updated detailed records of customer interactions, transactions, and feedback using CRM software, ensuring data accuracy.
- Maintained a 70% quality assurance score by strictly adhering to company policies and ensuring professional communication in all customer interactions.
CUSTOMER SERVICE REPRESENTATIVE
ABSA INDUSTRIA
11.2005 - 08.2009
- Identified customer needs and delivered relevant product recommendations by employing open-ended questioning techniques, generating over R10,000 in sales.
- Maintained high levels of accuracy in data entry and order processing, achieving an 80% accuracy rate and minimizing errors to ensure consistent customer satisfaction.
BULK TELLER
ABSA CASH CENTRE ORMONDE
03.2002 - 06.2005
- Processed 50+ customer transactions daily — including deposits, withdrawals, money orders, and cheques — while maintaining professional and courteous customer interactions throughout.
- Prepared cash and change orders for customers and ATMs with a high degree of accuracy and efficiency, contributing to an up to 40% reduction in cash handling errors.
- Processed foreign currency exchange transactions in strict adherence to bank policies and procedures, consistently completing 10–20 transactions weekly with precision and compliance.
- Balanced daily transactions by identifying and resolving discrepancies with diligence, maintaining zero discrepancies for 6 consecutive months and safeguarding against potential financial losses.
- Executed wire transfers and account transfers, processed stop payments, and ensured full regulatory compliance, reliably completing 25+ wire transfers monthly.
Education
High school Grade - Matric
Noordgesig Secondary
Johannesburg 04.2001 -
Skills
Jde Edwards
Service Billing
Xperdyte
Sage Evolution
Chep
Quick Learner
Proficient in Excel, Outlook, Word, Powerpoint
Listening Skills
Negotiation Skills
Time Mangament
Team Player
Timeline
Customer Liasson- Account Manager
Collaborative Packaging
09.2025 - 01.2026
Customer Service Representative
Molenaar Industrial Technologies
02.2025 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE EXPORT CUSTOMER SERVICE REPRESENTATIVE
NAMPAK I&CS
08.2015 - 08.2025
LAB ADMINISTRATOR
SGS – BOOYSENS
02.2015 - 07.2015
CUSTOMER SERVICE REPRESENTATIVE
NAMPAK I&CS
01.2013 - 06.2014
SALES CONSULTANT
CELL C – NORTHGATE
06.2011 - 12.2012
CALL CENTRE AGENT
MULTICHOICE- RANDBURG
05.2010 - 04.2011
CUSTOMER SERVICE REPRESENTATIVE
ABSA INDUSTRIA
11.2005 - 08.2009
BULK TELLER
ABSA CASH CENTRE ORMONDE
03.2002 - 06.2005
High school Grade - Matric
Noordgesig Secondary
04.2001 -