Data Analyst Associate (Power BI)
HENRY NKOSI
SPECIALIST: Customer Systems Support
Kempton Park,GP
Summary
Experienced Front-end Developer with over five years of experience managing multiple websites and web applications design projects. Adept at developing creative and functional designs, web page layouts, color schemes, and infrastructure to maintain a cohesive website consistent with clients' needs. As a dedicated Customer Systems Support professional, I bring a wealth of experience and a passion for problem-solving to every interaction. I have experience troubleshooting complex software and hardware issues, providing training and guidance to users, and developing innovative solutions to help customers achieve their goals.
Overview
22
22
years of professional experience
5
5
Certifications
2
2
Languages
Work History
FRONT-END DEVELOPER
Creative Xperience
02.2015 - Current
- Web Page Creation: Use markup languages like HTML to build user-friendly web pages
- Design mobile-based features
- Maintenance and Optimization: Maintain and improve existing websites
- Optimize applications for maximum speed
- Collaboration: Work with back-end developers and web designers to enhance usability
- Gather feedback from users and customers to build effective solutions
- Technical Skills: Hands-on experience with markup languages (HTML, CSS, and JavaScript)
- Familiarity with browser testing, debugging, and SEO principles
- Design and implement websites using the WordPress platform
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Utilized version control systems such as Git to track changes throughout the development process.
SPECIALIST: CUSTOMER SYSTEMS SUPPORT
Multichoice SA
06.2011 - 10.2024
- Managed System Security: Ensuring the security of the systems by implementing necessary protocols, access controls, and monitoring for any potential threats
- Monitored System Hardware and Software: Regularly checking the health and performance of hardware components (such as servers) and software applications
- Maintained Recorder Applications: Handling and maintaining recording applications used within the system
- Monitored System Resources and General Performance: Keeping an eye on system resources (CPU, memory, disk space) and overall system performance
- Planned and Executed System Changes: Coordinating and implementing changes to the system, such as updates, patches, or configuration adjustments
- Performed Regular System Maintenance: Monitoring disk space availability to prevent storage issues
- Performing database backups to ensure data integrity
- Handling routine and emergency archiving tasks
- Reviewing system logs for any anomalies
- Created and Maintained Users on the System: Managing user accounts, permissions, and access rights
- Updated Forms on Applications: Ensuring that forms and interfaces within applications are up-to-date and functional
- Call Retrieval: Handling call retrieval processes related to the system
- SLA Management with Vendors and Other Divisions: Managing service level agreements (SLAs) with external vendors and coordinating with other divisions within the organization
- Performed Software and Server Support: Providing technical support for software applications and server-related issues
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Increased efficiency by automating routine tasks with software solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
QUALITY ASSURANCE REP
Multichoice SA
08.2007 - 06.2011
- Evaluating recorded customer interactions
- Conducting coaching sessions with contact centre staff
- Reporting, analysis and recommendations
- Meeting with supervisors and briefing them on their teams' performance
- Projects and initiatives
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Assisted with developing and implementing quality assurance improvements based on call evaluation results.
SERVICE CENTRE & CALL CENTRE REP
Multichoice
05.2003 - 08.2007
- Provide frontline customer service and technical support
- Sales and rentals of Multichoice products and services
- Cash management / receipted cash
- Actioned customer requests
- Enabled and maintained services
- Administration (full report after every shift)
- Handling customer queries
- Capturing stock
- Provide customer service and technical support to trialists with specific emphasis on PVR decoder, DVB-H mobile TV, Kudu Club & DMX DStv Radio service
- Stand-in team leader: supervised Temp team whenever permanent supervisor needed to take a break
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
WEB DEVELOPER -
Udemy Business
Online01-2023
WORDPRESS DEVELOPER -
Udemy Business
Online01-2022
CERTIFIED USER EXPERIENCE DESIGN PROFESSIONAL (CUXP) - undefined
University of Cape Town Online Campus Get Smarter
ITIL 4 FOUNDATION - undefined
Torque IT
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA): WINDOWS SERVER 2012 - undefined
Learnfast College
PROFESSIONAL CERTIFICATE IN CREATING AND DEVELOPING WEBSITES (INTRODUCTION TO ADVANCED LEVEL) - undefined
Learnfast College
INFORMATION SYSTEMS MANAGEMENT - undefined
Damelin College Correspondence College
Skills
Technical Proficiency
Web Development
Graphic Design
Communication
Problem-Solving
Teamwork
Adaptability
Time Management
Critical Thinking
Networking
Creativity
Attention to Detail
Software
Certification
Nexidia Certified Analyst
Timeline
Nexidia Certified Analyst
05-2024
AWS Certified Developer – Associate - Amazon Web Services (AWS).
04-2021
IBM Certified Chatbot Developer - Watson V3
02-2016
Adobe Certified Expert (ACE) - Adobe.
02-2015
FRONT-END DEVELOPER
Creative Xperience
02.2015 - Current
Qmatic Certified Professional
03-2014
SPECIALIST: CUSTOMER SYSTEMS SUPPORT
Multichoice SA
06.2011 - 10.2024
QUALITY ASSURANCE REP
Multichoice SA
08.2007 - 06.2011
SERVICE CENTRE & CALL CENTRE REP
Multichoice
05.2003 - 08.2007
CERTIFIED USER EXPERIENCE DESIGN PROFESSIONAL (CUXP) - undefined
University of Cape Town Online Campus Get Smarter
ITIL 4 FOUNDATION - undefined
Torque IT
MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA): WINDOWS SERVER 2012 - undefined
Learnfast College
PROFESSIONAL CERTIFICATE IN CREATING AND DEVELOPING WEBSITES (INTRODUCTION TO ADVANCED LEVEL) - undefined
Learnfast College
INFORMATION SYSTEMS MANAGEMENT - undefined
Damelin College Correspondence College
WEB DEVELOPER -
Udemy Business
WORDPRESS DEVELOPER -
Udemy Business