Henri Fick
Programmer Analyst
Bloemfontein,FS
Summary
Motivated industry Professional with 19 years experience in the CRO industry. Offers an in-depth understanding of project lifecycles and Project development. Deadline oriented Programmer Analyst with proficiency in English. Collaborative team player with commitment to building positive business culture.
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Programmer Analyst
IQVIA
Bloemfontein, Free State
09.2018 - Current
- Serve as Lead Programmer on multiple Studies.
- Plan and Co-ordinate database design, development, implementation, maintenance and user support on Clinical Systems.
- Provide technical expertise in conjunction with internal and external clients.
- Mentor and Lead other team members.
- Program, test and document databases in accordance with Programming standards and Validation procedures.
- Program Database manipulation and Transfers of Data for internal and external clients.
- May assist IT in developing and implementing of new technologies.
- Assist in developing, revising and maintenance of Core Operating procedures and work instructions.
- Perform other duties as directed by Manager of Clinical Data Programming.
- Develop and maintain excellent communication and working relationships with team and external clients.
- May interact with corporate team and CDM team members to negotiate timelines, responsibilities and deliverables.
Product Support Specialist
IQVIA
Bloemfontein, Free State
10.2014 - 08.2018
- SCCM Administration and New feature implementation.
- Flexera Administration and support.
- Windows 10 application implementation.
- Day to day sequence scripting.
- Manage a team of Professional Application Packaging team from India.
- Enure Staff is trained and compliant with current operating Procedures.
- Provide technical support and solutions to internal and external clients to solve problems and improve efficiency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Infrastructure Analyst
IQVIA
Bloemfontein, Free State
03.2007 - 07.2014
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Streamline Application factory process from intake to test verification.
- Document all troubleshooting encountered with AppV Applications.
- Enhanced and reconstructed computer systems resulting in increased efficiency for business end-users.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
IT Systems Administrator
IQVIA
Bloemfontein, Free State
12.2002 - 06.2007
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Windows Server Support, DNS, DCHP, Printer Server support.
- Set-up and Maintenance of Infrastructure.
- Created patches and solutions to fix bugs in existing applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
N.Dip - Information Technology
Central University of Technology
South Africa 01.1998 - 12.2002
Skills
CLIN trial
Database design and Build
OC/RDC
Edit Check Programming
Import/Export Programming
Program Reports and Listings
SAS
PL/SQL
Inform
Database edit check testing
ICH GCP
Timeline
Programmer Analyst
IQVIA
09.2018 - Current
Product Support Specialist
IQVIA
10.2014 - 08.2018
Infrastructure Analyst
IQVIA
03.2007 - 07.2014
IT Systems Administrator
IQVIA
12.2002 - 06.2007
N.Dip - Information Technology
Central University of Technology
01.1998 - 12.2002