MS Word, Excell, Powerpoint, SIS 20, CRM, Salesforce, AMT, SAP etc
Henko Vermeulen
Product Support Sales Representative
Rustenburg
Summary
Dynamic Product Support Sales Representative with a proven track record at Barloworld-Equipment, excelling in client relationship building and technical writing. Leveraged consultative sales techniques and comprehensive product knowledge to secure profitable deals, enhance customer satisfaction, and drive continuous improvement. Achieved notable success in sales forecasting and competitor analysis, contributing to significant business growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated Product Sales Representative offering twenty years of comprehensive experience assisting companies in achieving unparalleled sales quotas. Excellent communicator well-versed in orienting and training sales team, establishing sales targets and conducting research on market developments. Dedicated to increasing productivity, enhancing business practices and boosting revenue. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
FS Artisan, FS Supervisor & PSSR
Barloworld Equipment
01.2004 - Current
- Conducted product demonstrations and presentations, showcasing features and benefits to prospective clients.
- Participated in industry trade shows and events, promoting the company''s products and generating new leads.
- Worked closely with cross-functional teams to provide comprehensive support throughout the entire sales process from prospecting to post-sale followup.
- Negotiated contracts and pricing structures, securing profitable deals for the company.
- Developed customized solutions for clients, tailoring product offerings to meet their specific needs.
- Facilitated training sessions for new representatives, sharing best practices in sales techniques and product knowledge.
- Delivered exceptional customer service for improved client satisfaction and repeat business.
- Assisted in the development of sales collateral materials, including brochures, datasheets, case studies, and whitepapers that demonstrated the value of our products to potential clients.
- Coordinated with marketing teams on targeted campaigns aimed at increasing product visibility and sales opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Lichtenburg Technical High School
Lichtenburg 01.2003 - 12.2003
Skills
Client Relationship Building
Sales Forecasting
Competitor Analysis
Up-selling strategies
Machine Life Cycle Costing
Technical Writing
Consultative Sales Techniques
Field consulting
Rebuild projects
Parts Sales
Strategic planning
EMS management
Negotiation Tactics
Customer Retention Strategies
Marketing support
Problem-Solving
Sales funnel management
Sales Reporting
Product Knowledge
Effective Communication
Sales Support
CRM Software
Continuous Improvement
Equipment Troubleshooting
Accomplishments
- Achieved Supervisor of the year 2015 through effectively helping with achieving yearly goals and targets.
- Achieved 3rd best PSSR of the year 2021 by completing aftersales targets with accuracy and efficiency.
- Resolved product issue through consumer testing.
Software
Languages
English, Afrikaans
Advanced (C1)
Certification
CSP - Certified Sales Professional, NQF 2 & 3 Red Seal & Silver Seal
Hunting, fishing, biking.
I enjoy the outdoors. I make time to go hunting, fishing and going on biking trials with friends and family. I enjoy socializing with people and spending time with my wife and kids.
Timeline
FS Artisan, FS Supervisor & PSSR
Barloworld Equipment
01.2004 - Current
High School Diploma -
Lichtenburg Technical High School
01.2003 - 12.2003
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