Henfred Pietersen
Uitsig, Ravensmead
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Manager
AutomobileSA
03.2016 - 06.2020
- Developing Online Presence and growth strategies
- Client relationships.
Team Leader
Avis
Cape Town
05.2012 - 03.2016
- Spearhead a social responsibility program based in Khayelitsha, the Itemba Lebantwana Children’s Centre
- Successfully raised funds and secured sponsorships for the facility for the addition of a properly equipped kitchen.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Administration Fleet Supervisor
Avis Western Cape
04.2014 - 02.2016
- Promoted into the position
- Supervise W-Cape fleet operations to optimize vehicle use, and speed up service processes – overall, maintaining a profitable, cost-effective fleet
- Key Functions: Operations Management; Administration; Resource Management; Financial Management; Staff Administration; Performance Monitoring (utilization reporting); Process Improvement; Coordinating all Fleet Operational tasks (new vehicle deliveries, inspections, de-fleeting, etc.); Daily Operational Reporting; Supplier Liaison
- Twenty percent Performance Improvement
- Within 6 months of taking over the position, at year-end have lifted de-fleeting operations performance by 20% over the previous year – making a major improvement to Avis’ targets
- Design New Tools & Reports
- Saw the need for and initiated the creation of a special Excel macro to retrieve statistics
- The resulting reports allow for quick response, a more accurate understanding of performance, and quick resolution of problems.
Administration Supervisor
Avis Western Cape
05.2013 - 03.2014
- Led a team of 28 (permanent and contract workers), supervising administration operations for a fleet of 6 000 vehicles and >1150 accessory products (baby seats, GPS, etc.) at the Cape Town Dispatch Centre for the Western Cape
- Key Functions: Managing & Optimizing Staff Rosters; Administration (HR, supply chain paperwork, etc.); Performance Monitoring & Reporting; Inventory Reports (daily, weekly); Coordinating Dispatch & Supply of Vehicles to W-Cape Branches
- Mastered Complex Fleet Operations
- Served at the team’s core, managing the supply of vehicles (up to 6 000) across the region
- This is a complex and expensive operation
- Played a key role in setting up tools (e.g., Excel tools) to provide a ‘view’ of the entire fleet stock and locations
- This enabled more cost-effective, optimal movement of vehicles – getting vehicles to the right place at the right time at the least expense.
Trainee Branch Manager
Avis
Cape Town
05.2012 - 08.2013
- Selected as a Management Trainee in, & participated in the prestigious development program aimed at producing highly skilled managers
- Subjects: Customer Service Excellence, Performance Management, HR & Recruitment, (payments, Accruals, Monthly Productivity Reports, Budgets, Check-In/Out, Utilization, Billed Days, Revenue, Rate Per Day, Audit Compliance, OHS, Fleet Planning, Daily Cash, Fuel Recons, Petty Cash, Customer Complaints And Queries, Monthly Team Meetings, Procurement, Implementation Of Policies And Procedures, Corrective Conduct Reviews, Monthly Staff Returns(Overtime, Incentives, And Attendance), Compile Monthly Board Report, Attend Management Meetings, CSR Projects (Community Social Responsibility), Lean Six Sigma Projects
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Forecasted trends and recommended improvements based on financial risk analyses.
Senior Process Assistant
Sanlam Client Care
03.2006 - 04.2012
- Assisting clients with their financial / insurance/investment policies held with Sanlam
- This included following strict administrative and regulatory procedures, making changes to policies, answering queries from clients, and interacting verbally, via email and mail.
Customer Contact Agent
Eskom
11.2005 - 02.2006
- Serving clients with electricity supply issues via the in-house Avaya system – capturing client details, and processing requests.
Service Agent
Vodacom
01.2000 - 01.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Sales & Service Representative
Walton’s Stationery
01.1995 - 01.1999
Education
Certificate in Business Finance | Stratagem - Business Finance
Stratagem
Gauteng, South Africa 02.2013 - 07.2013
Certified Lean Six Sigma Practitioner | BMGI - Lean Six Sigma
BMGI Problem Solved
Gauteng, South Africa 05.2012 - 10.2013
Management Development Program | Avis - Business Management
Avis Training Division
Gauteng, South Africa 05.2012 - 08.2013
BTech Business Administration - Business Administration
Cape Peninsula University of Technology
Cape Town, South Africa 01.2010 - 07.2011
NDipl Management - Management
Cape Peninsula University of Technology
Cape Town South Africa 01.2009 - 12.2009
Business Development Program -
CP University of Technology
01.2008 - 12.2008
Skills
Complaint resolution
Timeline
Operations Manager
AutomobileSA
03.2016 - 06.2020
Administration Fleet Supervisor
Avis Western Cape
04.2014 - 02.2016
Administration Supervisor
Avis Western Cape
05.2013 - 03.2014
Certificate in Business Finance | Stratagem - Business Finance
Stratagem
02.2013 - 07.2013
Team Leader
Avis
05.2012 - 03.2016
Trainee Branch Manager
Avis
05.2012 - 08.2013
Certified Lean Six Sigma Practitioner | BMGI - Lean Six Sigma
BMGI Problem Solved
05.2012 - 10.2013
Management Development Program | Avis - Business Management
Avis Training Division
05.2012 - 08.2013
BTech Business Administration - Business Administration
Cape Peninsula University of Technology
01.2010 - 07.2011
NDipl Management - Management
Cape Peninsula University of Technology
01.2009 - 12.2009
Business Development Program -
CP University of Technology
01.2008 - 12.2008
Senior Process Assistant
Sanlam Client Care
03.2006 - 04.2012
Customer Contact Agent
Eskom
11.2005 - 02.2006
Service Agent
Vodacom
01.2000 - 01.2004
Sales & Service Representative
Walton’s Stationery
01.1995 - 01.1999
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