Hendry Johnson
Technician
Johannesburg
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Call Center Representative
Euphoria Yelecom
Johannesburg
01.2023 - 09.2023
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Technician Team Leader
Bosch
Johannesburg
01.1997 - 01.2022
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Drafted preventive maintenance schedule to support equipment longevity.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tracked and recorded parts and labor costs related to each service call.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Applied critical thinking and research to address complex issues.
- Addressed routine equipment maintenance according to established schedule.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
N4 - Electrical And Electronics
Monitor International Technical School
Johannesburg 02.1990 - 02.1995
Skills
Documentation and reporting
Customer support
Account management
Inbound phone calls
Certification
Diploma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Euphoria Yelecom
01.2023 - 09.2023
Technician Team Leader
Bosch
01.1997 - 01.2022
Diploma
02-1995
N4 - Electrical And Electronics
Monitor International Technical School
02.1990 - 02.1995