Hendrina De Villiers
Experienced jobseeker
Gansbaai,WC
Summary
South African citizen with a balanced and mature perspective. Strong interpersonal skills for effective connection with others. Thrives in challenging situations with ability to handle pressure. Computer literate and open to thinking outside the box. Actively contributes to church's fundraising project and participates in choir. Fast learner, honest, and eager to make a positive impact. Experienced coordinator dedicated to achieving results through team collaboration. Expertise in project management, communication, and problem-solving. Flexible in adapting to changing needs and delivering reliable outcomes. Prepared to excel in a dynamic environment and make a significant impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Statistics coordinator/ manager
Boland Hospice
01.2017 - 01.2021
- Coordination of Carers -
- Training of Carers -
- Handling patient queries in ICF -
- Planning structures and scheduling of staff for statistics -
- Managing statistics with carers -
- Implementing and planning work schedules -
- Attending morning management meetings -
- Collaborating with head office to address necessary queries -
- Working with management to coordinate statistics and planning -
- Preparing group files for daily use -
- Handling telephone calls and queries -
- Preparing daily/monthly reconciliation reports -
- Training and updating staff on statistics procedures -
- Visiting patients in their areas -
- Liaising with heads of carers to ensure correct work procedures -
- Managing time for month-end activities -
- Preparing and delivering month-end and quarterly reports
MHR Coordinator
MHR - Medi -Clinic
09.2015 - 10.2016
- Coordination of Nursing and Admin Staff
- Handling payment queries
- Bookings and capturing of shifts
- Placements of staff
- Petrol allowances
- Ordering of the uniforms
- Handling sick and annual leave
- Worked with head office in corresponding the necessary queries
- Handling Applications of Nursing and other staff
- Working with management to coordinate staff and planning
- Attend meetings
- Structure staff
- Submit payslips
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
PA Drs rooms
Private - Dr. Corrie Prins
07.2010 - 08.2011
- I unlocked the offices
- Starting with daily files
- Prepare and group files for daily use
- Made Appointments
- Follow-ups for patients
- Liaise with Drs and hospital for booking for operations
- Observations and monitoring of mothers
- Payments and accounts handling
- Liaise with Drs
- Patient records
- Cash handling
- Patient's queries
- Overall stock control in rooms
- Handle telephone calls
- Bookings with theatre and Assistant Drs
- Recording all bookings
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided emotional support and companionship to clients.
- Coordinated appointments with medical professionals.
Credit Manager
Game / RCS
02.2006 - 05.2010
- Credit management
- Open and lock of store
- Credit control
- Training off-credit staff and new staff
- Planning structures as well as scheduling of permanent and casual staff
- Implement work schedules
- Interview new applications and handle declined applications
- Payment queries
- Job interviews
- Hearings and Counselling
- Stocktake
- Targets and Budgets
- Handle customers queries
- Attend Morning management meetings
- Handling cash and cash-up procedures in the cash office
- Daily recon reports
- Investigate declined accounts
- ITC tests
- Telephone business and queries
- Working together with store and merch managers
- Price control throughout the store
- See to price on the shelf corresponds with credit options
- Advertisements control
- Security control
- Monthly Audits
- Did disciplinary hearings and Counselling's
- Adhere to policies, procedures, and training for the implementation thereof
- Recons
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Reviewed and analyzed loan procedures.
Shop Manager, Sales lady
Girls & Pearls
06.2000 - 01.2006
- Maintain a high level of service
- Sales
- Customer service
- Planning and outlay of store
- Lay buys
- Marketing
- Displays
- Answering Telephone
- Stock ordering
- Stocktake
- Cash handling
- Balancing
- Float control
- Plan marketing structures
- Did window dressing according to the season and stock available
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Education
Nursing, Cashier and Floor manager, Beauty therapist, Sales, Credit Management, IR Relations -
Bellville, Western Cape01.2006
Skills
- Managing
- Corresponding
- Peoples
- Telephone
- Organizing
- Planning
- Recording
- Cash handling
- Customer service
- Communicating
- Admin
- Management
- Training
- People's management
- Window dressing
- Floor planning
- Debtors and Credit
- Marketing
- Sales
- Communication
- Scheduling
- Driving
- Distributing
- Selecting
- Debtors
- Credit
- Administration
- Very good telephone skills
- Good marketing and people skills
- Admin and cash-up
- Therapeutic
- Organize
- Nursing
- Business
- Sales (10 Years)
- Advertising and Sales
Certification
- Nursing Auxiliary, 08/01/81, Present
- Credit Manager, 05/01/06, Present
- IR Course
Personal Information
- ID Number: 6102020111082
- Citizenship: South African
Timeline
Statistics coordinator/ manager
Boland Hospice
01.2017 - 01.2021
MHR Coordinator
MHR - Medi -Clinic
09.2015 - 10.2016
PA Drs rooms
Private - Dr. Corrie Prins
07.2010 - 08.2011
Credit Manager
Game / RCS
02.2006 - 05.2010
Shop Manager, Sales lady
Girls & Pearls
06.2000 - 01.2006
Nursing, Cashier and Floor manager, Beauty therapist, Sales, Credit Management, IR Relations -
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