Hendrik Hermias Vlok
Senior Systems Administrator (Retail Solutions)
Bloemfontein
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experience with Windows Operating Systems
Experience with scripting
IT Infrastructure Technology
Network Management and Operations
Security and Voice Management
Understanding of change control system
Technical competence in Windows system support and troubleshooting
Knowledge of the operating system/s
Good understanding of hardware
Ability to work co-operatively with other people
Ability to work after hours and under Pressure
Ability to adapt flexibly to change
Ability to analyze and resolve problems
Goal-driven and ambitious
Respectable and a team player
Naturally pro-active and Analytical thinker
Flexible and open-minded
Good listener and displays initiative and attention to detail
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Senior Systems Administrator (Retail Solutions)
BCX
Bloemfontein
12.2022 - Current
- Provide technical and network services to internal departments.
- Perform backend system support, server & network support across range of technologies & disciplines.
- Perform direct end user desktop support in Windows environments.
- Understand and participate in inception, planning and execution of new projects and services.
- Implement enhancements and changes on network, in software and related to connectivity
- Provide network support on variety of operating systems.
- Install and configure computer network equipment.
- Maintain network connectivity of all servers & computer workstations.
- Maintain servers and associated hardware, applications, services, and settings.
- Deliver quality, reliable, effective, affordable, and efficient solutions.
- Meet requirements of ICT SLA.
- Maintain detailed and professional documentation.
- Support remote users with software and VPN connectivity. Secure network systems by establishing and enforcing policies.
- Monitor user, system access and take necessary measures to secure environment.
- Maintain good relationships, clear communication and support to other internal departments.
- Maintain clear mutual understanding of service levels required by internal departments
- Monitor support calls and attend to issues
- Resolve and update support calls in line with SLA requirements.
- Provide support to customers that are reliant on systems, network and services.
- Monitor systems and attend to issues
- Manage Firewalls & ensure effective policies are in place and are maintained.
- Plan & patch systems in line with operating requirements
- Perform vulnerability assessments and remediate findings.
- Manage VMware servers and ensure resources are available for systems.
- Ensure Anti-Virus software is running and updated.
- Ensure backups are working and in place to be used.
- Maintain DR plans for systems and perform annual test.
- Provide hardware support for servers and workstations.
- Perform Operating System upgrades for workstations & servers.
- Ensure software licensing is up to date and is maintained.
- Ensure system interconnectivity is maintained and is secure.
- Keep line manager informed of any potential SLA breaches or issues requiring intervention.
- Provide reports on activities, issues, planned projects and other items of interest.
- Participate in periodic meetings & assist team members as required.
- Manage physical datacenter & ensure UPS & backup power is available.
- Manage procurement of replacement equipment & upgrades.
- Assist internal finance & procurement teams with invoices for 3rd party managed services
IT Support Engineer/Advisory Consultant
BCX Field Services
Bloemfontein
02.2015 - 12.2022
- Installation of new stores consisting of all network (routers and switches), hardware (computers and servers and POS systems and their peripherals) and software (VMware ESXI, Microsoft and Linux).
- Movement of client infrastructure from one premises to new, including Network and equipment. Reloading of Servers and other computers to function with new infrastructure.
- Maintaining or replace end point electronic funds Transfer equipment and software on POS systems using e-Socket POS software and Verifone or Ingenico equipment.
- Maintenance and repairs of hardware and software on sites
- Network maintenance focusing on Domain, DNS, DHCP and LAN connectivity.
- Preventative Maintenance on hardware and software to improve performance and ensure longevity.
- Implementation of rapid deployment technology and software using Windows deployment services and imaging software
- Installation of wireless technology using Symbol Switches and AP to provide secure LAN access
- Performing disaster and data recovery procedures in event of server crash. Reloading new server and import/restore data within SLA
- Report any potential risks or danger to any part of internal and client infrastructure
- Perform Site Audit as critical step for Billing
- Support on HP, Dell and IBM Server's Hardware and Operating Systems (Microsoft and VMware ESXI)
- Support on Back office and Point of Service Technologies and Software implementation.
- Remote Support and training to engineers
- Management of projects and communication with client project management
- Version control and rapid deployment software and images to be used by engineers
- Resolving client escalations by attendance to site and ensuring client satisfaction
- Keeping customer business relation with weekly meetings to avoid escalations, solving problems with swift actions
- Testing and evaluating new technologies and documenting findings
- Translate and demonstrate complex systems, technologies, processes and implementations to field engineers and management
- Acting Field Manager
Customer Field Engineer
CEB (Computer Equipment Brokers) (BCX Procured CEB)
Bloemfontein
02.2005 - 02.2015
- Delivering high standard of IT support and Services
- Increased customer service and resolving enquiries
- Performed as acting group leader
- Troubleshooting and diagnosing hardware and software faults
- Liaising with Engineering personnel
- Installing and setting up servers, workstations, cash registers, printers, scanners, WIFI systems, pin pads, customer displays, switches, networking infrastructure, pods and routers
- Deploying and configuring PC's, workstations and laptops
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Education
Certified - Computer Systems Engineering
CTU Training Solutions
Bloemfontein 02.2016 - 02.2018
Skills
Windows Server 2012; 2016
undefinedTimeline
Senior Systems Administrator (Retail Solutions)
BCX
12.2022 - Current
Certified - Computer Systems Engineering
CTU Training Solutions
02.2016 - 02.2018
IT Support Engineer/Advisory Consultant
BCX Field Services
02.2015 - 12.2022
Customer Field Engineer
CEB (Computer Equipment Brokers) (BCX Procured CEB)
02.2005 - 02.2015
Similar Profiles
MERVYN DAVIDSMERVYN DAVIDS
Senior Technician at BCXSenior Technician at BCX
Zimkitha MatshandaZimkitha Matshanda
Specialist: Technical Solutions Architect at BCXSpecialist: Technical Solutions Architect at BCX
SINOXOLO MAVENGANESINOXOLO MAVENGANE
JUNIOR CUSTOMER ENGINEER at BCXJUNIOR CUSTOMER ENGINEER at BCX