Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Accomplishments
Work Preference
Quote
Timeline
Volunteer
Hendrien Dorothea Martins

Hendrien Dorothea Martins

Entertainer, Master of Ceromony, Actress
Cape Town,South Africa

Summary

Leader prioritising exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident navigating challenges in busy environments.

Overview

23
23
years of professional experience
3
3
Languages

Work History

Entertainment Director / Entertainment Manager

Psychedelic Theatre
Cape Town
10.2023 - 04.2024
  • Delivered products and services in line with agreed arrangements and contracts.
  • Partnered with local entertainment and performing venues on mutual promotional strategies.
  • Devised employee management strategy to improve staff satisfaction
  • Coordinated strategies to protect performance area, staff and guests.
  • Monitored local accommodation market to guide pricing decision-making for crew stay
  • Oversaw front of house operations and trained team to handle high volume work with professionalism and accuracy.
  • Used customer satisfaction survey findings to address improvement performance.
  • Handled customer complaints calmly and professionally to maintain business reputation.
  • Facilitated corporate functions, conferences and other large scale events.
  • Mentored employees to maximise development potential.
  • Explained sales and payment terms to parties in transactions.
  • Maintained excellent market and trend awareness to meet customer demand.

Performing Actress

South African Film Industry
Johannesburg & Cape Town
01.2002 - 02.2024
  • Narrated live theatre shows, informing and entertaining audiences.
  • Performed original and stock tricks to mystify audiences, sometimes involving audience members as participants.
  • Entertained guests by arranging, adapting and improvising.
  • Promoted films and television shows at different public events and reality shows.
  • Demonstrated confident, positive and upbeat attitude and high stamina during long work periods.
  • Maintained 100% punctuality to reduce shooting schedule delays.
  • Kept to strict schedules on location shoots to maintain smooth production delivery.
  • Collaborated with creative professionals to bring client vision to life.
  • Observed blocking detail in marking rehearsals for correct stage presence.
  • Rehearsed lines and improvisation for convincing performances.
  • Learned cues and timings to deliver seamless productions.
  • Attended auditions and casting calls to auditions for roles.
  • Brought out character traits through body language, gestures and facial expressions.
  • Spoke clearly, controlled voice and delivered lines with proper tone and inflection respective to roles.
  • Participated in dress rehearsals to practice one last time before opening night.
  • Read different scripts to understand character requirements and plot.
  • Performed professionally in live and recorded performances for various media.
  • Performed in front of the camera or on set as directed by production team.
  • Observed fellow actors to glean new ideas for delivery and communication in roles.
  • Took direction, modifying delivery to perform at highest level.
  • Discussed role with director, producers and other actors to improve overall show performance.
  • Developed stage characters to completely embody acting roles.
  • Embodied characters to realise playwrights' creative vision.
  • Engaged audiences through passionate, evocative storytelling.

Freelance Make-Up & Hair Artist

Film Industry and Private Clients
Johannesburg, South Africa
07.2016 - 12.2023
  • Performed full make-up applications for numerous clients in the film industry
  • Applied make up on clients for personal, business or performance needs.
  • Converted artistic concepts into actionable and repeatable technical approaches.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Delegated tasks and reacted to changing workloads to maintain efficient operations.
  • Led by example delivering first-class customer care during till, and sales floor service.
  • Discussed client skin care needs and recommended featured products to align with skin type and preferences.
  • Educated clients on proper makeup application and ways to achieve different makeup looks.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk. Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Developed fresh and creative beauty techniques to match changing industry trends.
  • Upsold aftercare products to improve salon profits.
  • Trained junior team members in beauty principles and specific techniques.
  • Carried out thorough client consultations to meet exact aesthetic requirements.
  • Consulted with clients to understand and meet individual beauty needs.
  • Booked and managed customer appointments using technical CRS system.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
  • Provided friendly client consultations to discuss trends, colour palettes and application details.
  • Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
  • Provided detailed instructions and treatment procedures to clients.
  • Purchased supplies to maintain full stock and inventory.
  • Promoted and sold additional services and products, increasing salon revenue.
  • Managed busy schedule to minimise appointment delays.
  • Demonstrated practical understanding of lighting, special effects and photographic processes to select appropriate make-up techniques..
  • Kept up-to-date with industry standards, trends and techniques.
  • Studied and researched application techniques, industry trends and emerging products to continuously elevate performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Online Development Head of Department

Big Bue Clothing
Johannesburg
01.2014 - 04.2016
  • Management of online web store by monitoring sales trends, purchasing activities and account histories of each client
  • Continuous quality control of all items published online
  • Stock purchasing and quantity availability management.
  • Branding of items packaged and packaging used
  • Observation of market trends by reviewing advertising campaigns and adjusting company marketing strategies prior to activation online creating,
  • Updating and adjustment of weekly newsletters and promotions online
  • Guidance and training of all staff involved in online store including work scheduling,
  • Communicating with web host company about reports, item performance reviews, quarterly statistical analysis and trend monitoring.
  • Liaise with business development team in order to compile annual reports to Directors .
  • Responsible for daily customer care by taking online calls for placement of orders, queries and any complaint resolutions,
  • Returns and exchange management
  • Logistic management including but not limited to package deliveries, courier manifest planning, payments of accounts, tracking and tracing of items to destination
  • Planning of team building events and group charity fun days
  • Organization of staff transportation and accommodation to and from company events


Receptionist and Clinic Assistant

Centurion Animal Clinic
Centurion
01.2013 - 12.2013
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Acted as first point of contact for wide range of personnel.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Explained surgical procedures to help patients and family members prepare physically and emotionally.
  • Customer service and Compassionate Care and assistance to clients during loss of the family pet.
  • Management of pharmacy. Administered medications in line with strict instructions of medical professional.
  • Kept stringent records of patients' medical history, diagnostic testing and treatment procedures and results.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Ordering and purchasing and control of stock and supplies
  • Bad debt collection Administration,
  • Accounting and invoicing

Radio Personality

Radio Sonder Grense
Johannesburg
01.2012 - 01.2013
  • Introduced guests with interesting information and set tone for interviews or entertainment using prepared commentary.
  • Kept fun atmosphere for establishment by coordinating entertainment.
  • Hosted live interviews, creating open space for communication.
  • Rehearsed role with production team for smooth performance.
  • Adapted to live events and changing situations.
  • Utilised audiovisual equipment sensibly for crisp recordings.
  • Delivered announcements with appropriate tone of voice.
  • Met audiences' expectations while following directions of artistic director.
  • Memorised and delivered scripts.
  • Adapted to changing live situations, performing improvisation when needed.
  • Prepared materials and delivered polished advertisements for upcoming segments or paid sponsors.
  • Followed time cues to support seamless delivery of announcements
  • .Employed vocal and pronunciation techniques for clear, accessible communication.

Youth Director

HENNE DRAMA STUDIO
Centurion, South Africa
01.2009 - 12.2012
  • Strategic development planning of business with focus on improving skills, communication and revenue through positive interaction with co-workers, business partners and students.
  • Private Acting coach for junior high students.
  • Director of voice coaching and special needs class interactive play sessions
  • Production management for high school plays and musicals.
  • Production rehearsal planning.
  • Organisation and maintenance of daily performance schedules.
  • Marketing and media release supervision.
  • Ticket management and sales.
  • Puppeteering - created and played many characters for children's educational theatre events.
  • Puppeteer productions - Script writing. Sourcing and making of puppets.
  • Wardrobe management.
  • Set design (lighting, props and décor),
  • Hair and make-up application for performance.
  • Sound management and design for each production
  • Monitoring and assisting with video shoots by preparing props, décor, acting schedules, shoot location planning, maintenance scheduling, providing catering and follow up.
  • Theatre production and main character actor for various plays (playlist available upon request)
  • Organised community service projects to increase self-confidence for youth.
  • Informed and updated parents regarding status and developments of children.
  • Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
  • Conducted leadership training for youth members regarding conflict resolution, communication techniques and teamwork abilities.
  • Created vision and goals to empower youth and maximise potential.
  • Counselled youth facing challenging situations using non-judgmental approach and providing compassion.
  • Scheduled field trips, parties and events for youth to explore and bond with peers.
  • Contributed to development of varied and stimulating activity programmes.
  • Business or sector Education, Industrial Theatre, Teaching, Stage Productions, Childrens Theatre

Senior Bar Tender / Assistant Manager

Presly's Night Club
Pretoria
07.2001 - 12.2012
  • Communicated safely to coordinate with team members in noisy and fast-paced environment.
  • Attended to needs of teammates for seamless production.
  • Built customer relationships with consultative sales approach.
  • Event planning for various Bands/Live Entertainment
  • Bookings and scheduling
  • Product Launch management including marketing and advertising
  • Stock control and purchasing
  • Team schedule planning and management
  • Corporate Event location management - including golf day satellite bar and entertainment set up
  • Inspected finished products for quality and adherence to specifications.
  • Cleaned equipment, identifying potential repair and maintenance needs.
  • Created top-quality products by following strict standards and specifications.
  • Introduced improved picking and packing methods, successfully Supported production operations with continuous supplies at workstations.
  • Stored supplies strategically for easy accessibility.
  • Reducing dispatch turnaround times.
  • Manually loaded, unloaded and manoeuvred bulky goods. Oversee safely lifting and transporting heavy loads.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.
  • Controlled bar equipment to exceed daily production targets.
  • Replenished supplies to prevent downtime in production.
  • Inspected goods ahead of dispatch, minimising delivery errors.
  • Used cleaning chemicals safely to sanitise work spaces.
  • Kept workspaces clean and organised with regular attention.

Education

Bachelor's Degree - Technology for Performing Arts

Tshwane University of Technology
South Africa
01/2000 - 11/2012

Advanced Make-up Design - Make-Up Artist

Kohl Make-Up Academy
South Africa
06/2016 - 12/2016

Diploma - Drama

Tshwane University of Technology
South Africa
01/2000 - 10/2004

Skills

PERSONAL SKILLS !undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Performing

Travelling

Lover of animals

Cooking

The Art of Makeup

Photography

Accomplishments

  • Produced serval films with exceptional crew.
  • Collaborated with team of performers, fire blowers, stilt walkers and trapeze artist in the development of trending shows.
  • I had my own Cooking show on National Television.

Work Preference

Work Type

Contract Work

Work Location

Hybrid

Important To Me

Work-life balanceCompany CultureTeam Building / Company Retreats

Quote

"All the world's a stage, and all the men and women merely players. They have their exits and their entrances; And one man in his time plays many parts."
Shakespeare

Timeline

Entertainment Director / Entertainment Manager

Psychedelic Theatre
10.2023 - 04.2024

Freelance Make-Up & Hair Artist

Film Industry and Private Clients
07.2016 - 12.2023

Online Development Head of Department

Big Bue Clothing
01.2014 - 04.2016

Receptionist and Clinic Assistant

Centurion Animal Clinic
01.2013 - 12.2013

Radio Personality

Radio Sonder Grense
01.2012 - 01.2013

Youth Director

HENNE DRAMA STUDIO
01.2009 - 12.2012

Performing Actress

South African Film Industry
01.2002 - 02.2024

Senior Bar Tender / Assistant Manager

Presly's Night Club
07.2001 - 12.2012

Bachelor's Degree - Technology for Performing Arts

Tshwane University of Technology
01/2000 - 11/2012

Advanced Make-up Design - Make-Up Artist

Kohl Make-Up Academy
06/2016 - 12/2016

Diploma - Drama

Tshwane University of Technology
01/2000 - 10/2004

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Hendrien Dorothea MartinsEntertainer, Master of Ceromony, Actress