Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Hendriena Johanna Vermeulen

Hendriena Johanna Vermeulen

Bloemfontein,South Africa

Summary

Co-ordinates, monitors, determines and controls the Directorate administrative functionality and attends to the implementation of procedures, applications, systems and controls to facilitate and support the recording, updating and circulation of Sub-Directorates.


Responsible for the compilation of the Head of Directorate's annual administrative budgets. Exercising control over the spending of funds, co-ordination of budgetary and control functions between Sub-Directorates.


Efficient and cost-effective management of the administrative component of the Head of Directorate's Office in accordance with Council policies and statuary requirement. Compilation of the

quarterly, narrative and annual Service Delivery and Implementation Plans according to the Integrated Development Plan.

Overview

30
30
years of professional experience
3
3
years of post-secondary education

Work history

Senior Administrative Officer

Mangaung Metro Municipality: Social Services
Bloemfontein, South Africa
04.2015 - Current
  • Trained junior staff members, enhancing their skills and job knowledge.
  • Enhanced staff productivity by providing comprehensive managerial support.
  • Handled personnel issues, promoting a harmonious work environment.
  • Streamlined office operations by implementing efficient administrative systems.
  • Assisted with budget planning to control departmental spending.
  • Prepared detailed reports for management decision-making purposes.
  • Oversaw procurement processes for cost-effective resource allocation.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Secured data and documents to maintain confidentiality according to company and regulatory standards.
  • Prepared regular reports on expenses and office budgets.
  • Established workflow processes and implemented modifications to improve administrative operations.
  • Collated information for reporting purposes to enable business progress monitoring.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Monitored operations to assess and highlight results.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Directed day-to-day work of different sub-directorates and motivated teams to exceed objectives.
  • Established budgets based on historical, current and forecasted business data.

Administrative Officer

Mangaung Metro Municipality: Disaster Management
Bloemfontein, South Africa
07.2014 - 05.2015
  • Organised monthly reports to maintain record accuracy.
  • Prioritised tasks for timely completion of projects.
  • Simplified complex information via clear, concise written communication skills; eased understanding across departments.
  • Facilitated increased team collaboration with effective interpersonal skills.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
  • Maintained a clean, organised workspace; improved productivity levels.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
  • Streamlined processes with proactive problem-solving abilities.
  • Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
  • Offered administrative support to the management team resulting in enhanced operations.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Secured data and documents to maintain confidentiality according to company and regulatory standards.
  • Prepared regular reports on expenses and office budgets.
  • Established workflow processes and implemented modifications to improve administrative operations.
  • Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Collated information for reporting purposes to enable business progress monitoring.
  • Created paperwork for meeting packs to enable improved understanding of business topics.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Carried out duties with strict compliance to company standards and policies.
  • Drafted outgoing correspondence in appropriate tone and style.

Senior Clerk

Mangaung Metro Municipality: Social Services
Bloemfontein, South Africa
06.2007 - 06.2014
  • Managed complex scheduling for senior management, resulting in streamlined meetings and improved communication.
  • Liaised between different departments and personnel, ensuring seamless information flow and coordination at all levels within the organisation.
  • Maintained confidential records to ensure adherence to data protection regulations.
  • Compiled detailed reports, assisting senior staff in strategic planning efforts.
  • Assisted with budget preparation to ensure financial accuracy and stability.
  • Implemented office procedures for improved operational effectiveness.
  • Trained junior clerks on company protocols; resulted in an increase in overall productivity and efficiency.
  • Facilitated meetings efficiently by preparing agendas well beforehand.
  • Monitored inventory of office supplies; ordered new items when necessary to prevent potential shortages or delays in work process due to lack of resources.
  • Streamlined workflow processes with meticulous record keeping practices.
  • Organised files and documents systematically; enabled easy access and retrieval of information as needed by staff members.
  • Inputted data quickly and accurately to maintain reliable records.

Clerk Gr I

Mangaung Local Municipality: Traffic Division
Bloemfontein, South Africa
06.1997 - 06.2007
  • Updated company databases regularly for accurate record-keeping.
  • Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
  • Liaised with suppliers, enabling timely delivery of office supplies.
  • Prepared documentation, ensuring all files were up-to-date and readily available.
  • Handled telephone calls professionally, resulting in positive customer feedback.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Streamlined communication for better team coordination by promptly relaying messages.
  • Inputted data quickly and accurately to maintain reliable records.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Gathered and registered information on database.
  • Directed calls to appropriate staff and took messages where colleagues were unavailable.
  • Typed up documents at 60 words per minute to achieve daily targets.
  • Typed up documents at [Number] words per minute to achieve daily targets.
  • Examined, scanned and input documents in software system.
  • Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.

Accounting Officer

Mangaung Local Municipality: Finance
Bloemfontein, South Africa
06.2006 - 05.2007
  • Streamlined accounting procedures, leading to increased efficiency within the department.
  • Reviewed invoices for accuracy before sending them out, minimising errors and discrepancies.
  • Ensured accurate financial reporting by meticulously reviewing and analysing financial statements.
  • Coordinated with external auditors during yearly audit processes, ensuring all documentation was provided efficiently and accurately.
  • Ensured complete compliance with financial regulations including MFMA.

Data capturer - Temporary

Mangaung Local Municipality - Traffic Division
Bloemfontein, South Africa
12.1995 - 06.1997
  • Performed regular back-ups for safeguarding crucial company information.
  • Updated databases regularly, ensuring real-time access to critical business statistics.
  • Captured large volumes of data accurately under tight deadlines, contributing significantly towards meeting project timelines.
  • Performed regular system updates to ensure compatibility with latest software versions.
  • Enhanced team productivity with efficient data capturing methods.
  • Achieved quicker data retrieval through proper categorisation and indexing.
  • Examined data to detect errors and discrepancies.
  • Performed routine data backups to avoid information and file loss.

Education

National Diploma - Municipal Administration

Technikon Free State (CUT)
South Africa - Free State
01.1993 - 12.1995

Skills

  • Basic bookkeeping
  • Organisation coordination
  • Procurement procedures
  • Account reconciliation
  • Financial planning
  • Expense reporting
  • Policy implementation
  • Microsoft Office proficiency
  • Confidentiality maintenance

Languages

English & Afrikaans
Intermediate

Affiliations

  • Urban Gardening
  • Dance
  • Reading

References

References available upon request.

Timeline

Senior Administrative Officer

Mangaung Metro Municipality: Social Services
04.2015 - Current

Administrative Officer

Mangaung Metro Municipality: Disaster Management
07.2014 - 05.2015

Senior Clerk

Mangaung Metro Municipality: Social Services
06.2007 - 06.2014

Accounting Officer

Mangaung Local Municipality: Finance
06.2006 - 05.2007

Clerk Gr I

Mangaung Local Municipality: Traffic Division
06.1997 - 06.2007

Data capturer - Temporary

Mangaung Local Municipality - Traffic Division
12.1995 - 06.1997

National Diploma - Municipal Administration

Technikon Free State (CUT)
01.1993 - 12.1995

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Hendriena Johanna Vermeulen